ELIGIBILITY SPECIALIST II

Key Responsibilities

• Conduct interviews to collect/update personal data on applicants and clients
• Assist clients in obtaining documentation
• Review and analyze forms, applications, documents for eligibility determinations
• Use mainframe computer systems to access, create, edit, print, send, retrieve or manipulate data
• Provide information on assistance programs and make referrals
• Plan, evaluate, guide and coach staff
• Conduct fraud investigations
• Review and analyze error-prone and complex cases
• Provide training to other staff
• Maintain accurate case records
• Make recommendations for improvements
• Collaborate with others on work-related activities

Requirements

Education

Bachelor's degree

Experience

2 years

Required Skills

• Interviewing
• Problem-solving
• Training
• Goal setting
• Arithmetic
• Computer operation
• Record keeping
• Adaptability
• Stress management
• Technical writing
• Complex arithmetic
• Regulatory interpretation
• Time management
• Interpersonal communication
• Oral communication
• Ethical business practices

Benefits

• Military encouraged