M365 Lead

Key Responsibilities

• Develop comprehensive understanding of M365 suite and its applications
• Work with business units to evaluate, plan and deliver M365 roadmap
• Work with Microsoft and 3rd Party partners to assess M365 change roadmap
• Foster innovation culture by identifying and working with business champions
• Assess market/user research and data to communicate emerging trends
• Develop communication plans to articulate M365 benefits
• Identify and implement M365 training programs
• Manage M365 business enhancement requests
• Coordinate customer testing and product launches
• Engage with IT teams for product updates and governance
• Cultivate relationships with M365 vendors and service providers
• Maintain support responsibilities matrix
• Manage incident coordination and production support issues
• Develop and manage M365 budgets
• Conduct cost-benefit analysis for M365 features

Requirements

Education

College degree, Masters preferred

Experience

4 years minimum in Business Analysis or similar role

Required Skills

• Strong understanding of M365 products
• Analytical thinking
• Creative problem-solving
• Stakeholder management
• Advanced communication skills
• Agile mindset
• Outstanding presentation skills
• Leadership and coaching abilities
• Strong focus on delivery, accuracy, and attention to detail

Required Certifications

• Certified Scrum Lead (desired)
• Lean certification (plus)

Benefits

• Hybrid work option