AppleCare Digital Readiness & Response Program Manager

Key Responsibilities

• Ensure well-coordinated New Product Introduction
• Champion customer-centric solutions for AppleCare Digital
• Coordinate post-launch digital insight from social media, communities, SEO
• Partner with cross-functional teams to improve NPI strategy and optimize support experiences
• Represent AppleCare Digital in cross-functional updates
• Deliver timely and quality product launches for AppleCare Digital
• Synthesize digital data to provide insight on issues and product feature requests
• Collaborate with internal teams and external partners to identify and implement customer experience opportunities
• Lead presentations on pre-launch status and post-launch performance to senior management

Requirements

Education

Bachelor's degree in business/engineering or equivalent

Experience

5-7 years

Required Skills

• Project/program management
• Analytical thinking
• Business acumen
• Cross-functional project leadership
• Customer satisfaction focus
• Continuous improvement mindset
• Adaptability to ambiguity and changing strategies

Benefits

• Dental insurance
• Employee stock purchase plan
• Health insurance
• RSU
• Retirement plan
• Tuition reimbursement
• Discounted products
• Free services