Director, Customer Evidence

Key Responsibilities

• Oversee creation of customer stories and advocacy
• Manage storytelling engines to deliver 15-25 stories quarterly
• Integrate innovative tools including AI into storytelling process
• Ensure customer stories highlight business impact
• Collaborate with cross-functional teams
• Build partnerships with global companies
• Serve as advisor to internal stakeholders
• Use data-driven insights to inform strategies
• Manage and mentor high-performing team
• Establish culture of innovation and excellence
• Develop relationships with external agencies
• Oversee budgets, resources, and tools
• Define, track, and report on KPIs
• Assess and optimize processes
• Ensure timely delivery of high-quality content

Requirements

Education

Bachelor's Degree

Experience

10+ years

Required Skills

• Customer evidence/marketing
• People management
• Communications or marketing strategy
• Campaign management
• Cross-functional collaboration
• Project management
• Stakeholder management
• Storytelling
• SaaS Go-to-Market strategies
• AI knowledge
• Data analysis