Personal Banking Executive

Key Responsibilities

• Provide excellent support experience to customers via all relevant communication channels
• Identify customers' needs, clarify information, research issues and provide solutions
• Ensure first contact resolution and effective follow-up
• Provide feedback on tools, resources, procedures and guidelines
• Deliver best services to ensure highest customer satisfaction
• Build sustainable relationships and engage customers
• Other duties assigned by management

Requirements

Education

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree

Experience

Preferably 2 years in related field, fresh graduates encouraged to apply

Required Skills

• Strong time management
• Multi-tasking ability
• Strong communication skills
• Effective listening
• Empathy with customers
• Good phone etiquette
• Comfortable working with computers
• Ability to work with multiple systems
• Adaptability to new systems
• Excellent verbal and written communication in English and market language

Benefits

• Attractive remuneration
• Performance incentives
• Comprehensive medical coverage
• Insurance coverage
• Social security coverage
• World-class workspaces
• Engaging activities
• Recognition programs
• Strong learning and development plans
• Flexible working arrangements