Reservations Agent – Waldorf Astoria Ras Al Khaimah

Key Responsibilities

• Respond to all enquiries professionally and personally
• Offer suitable room types and curate experiences based on guest preferences
• Answer internal/external calls as per Brand standard and FORBES
• Know and describe booking terms and policies for various packages
• Process reservations requests with quality and update relevant departments
• Handle modification or cancellation enquiries
• Build and maintain relationships with partners and regular bookers
• Perform quality checks on arrivals and reservations
• Upsell higher room types
• Review no-shows and late cancellations
• Handle incoming emails promptly
• Provide accurate information about promotions and offerings
• Record keeping of reservations correspondence
• Follow-up on prepayments
• Resolve guest issues and escalate when necessary
• Collaborate with commercial team and participate in business meetings
• Handle group reservations (if applicable)
• Understand and process package elements and distributions
• Collaborate with other departments
• Communicate with Reservations Manager about challenges and initiatives

Requirements

Education

Tertiary qualifications or collegiate-level degree preferred

Required Skills

• Excellent customer service
• Highly professional telephone manner
• Excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency