Head of Operations Excellence

Key Responsibilities

Gathering and analyzing data across business functions to establish standards for supply chain, product fulfillment, and delivery
Performing process analysis, design and improvement initiatives
Managing cross-functional project teams, planning and organizing, and executing complex projects across multiple organizations and stakeholders
Innovate to improve customer experience and continuously remove cost from our fulfillment network
Analyze and solve operational barriers with focus on understanding root causes and driving forward opportunities
Lead a team, cross-functional programs and projects related to under-the-roof process analysis, standardization and improvement
Oversee Learning & Development across Fresh, Amazon.sg FC / External Fulfillment and Delivery
Responsible for local initiatives as well as prioritization, planning and execution of global tech features and process rollouts in Singapore
Work closely with field teams (FC, DS), supply chain, engineering, procurement
Be the Singapore Ops interface for new initiatives as well as worldwide Operations Integration and ACES programs

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

8+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

Strong verbal and written communication
Ability to lead cross-functional programs
Data and process analysis and improvement
Hands-on mentality
Empathy
Tools and methodologies to design, dissect and improve processes (e.g. Six Sigma)
Ability to convince senior leadership and field leaders
Willingness to work in the process path to identify improvement opportunities