Solution Area Specialist – French market

Key Responsibilities

• Support foundational relationships with key customer stakeholders and technical professionals
• Listen to conversations with customers and align objectives with Microsoft portfolio
• Align with account team to link Customer Success Plans with account plan priorities
• Support delivery of program planning and customer-facing program reviews
• Prioritize engagements and engage with key technical stakeholders
• Initiate conversations to connect customer objectives with Microsoft portfolio
• Track adoption and usage of Microsoft products and services
• Identify areas where adoption could be improved and drive usage
• Develop understanding of retention and churn in customer portfolio

Requirements

Education

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field

Experience

4+ years

Required Skills

• Customer success
• Solution delivery
• Practice management
• Customer-facing consulting
• Portfolio management
• Cloud expertise
• IT Service Management
• Business acumen
• Industry perspectives

Required Certifications

• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent
• Project Management Institute (PMI) or equivalent Project Management certification
• Prosci or equivalent certification