Customer Success Manager Retviews Paris H/F

Key Responsibilities

Project Management – taking care of the implementation and onboarding phase plus following up on the project
Managing the implementation of the tool with the technical team
Training on the tool, as a CSM you will master the tool and train the users on it through trainings and workshop sessions
Guiding the clients on its best usage of the tool
Taking part of the evolution of the tool
Working with the quality team to assure qualitative data on the tool related to the client satisfaction
Assuring the retention rate and managing potential upsell of the client
Stay in-touch with your accounts to maintain the Retviews/Lectra relationship as a premier market leader
Develop and manage client portfolios
Oversee support for customer issues and obstacles
Monitor, analyze and share customer usage data
Proactively coach customers and deliver Customer Success Plans that enable fast deployment and adoption
Monitor account health and eliminate adoption gaps at the customers
Sustain business growth and profitability by maximizing value
Handle and resolve customer requests and complaints
Minimize customer churn

Master's degree