Field Service Engineering Team Lead

Key Responsibilities

• Serve as team or site leader providing direction to other technicians
• Assist with resource/task scheduling and resource management
• Troubleshoot and resolve client escalations
• Support roll-out of new, enhanced or upgraded products
• Provide technical advice as subject matter expert
• Provide technical training and improvement programs
• Engage with dissatisfied clients to resolve issues
• Monitor equipment, system and network performance
• Develop and recommend improvements to frontline solution processes

Requirements

Education

High School Diploma or GED

Experience

7+ years

Required Skills

• Technical troubleshooting
• Team leadership
• Client relationship management
• Systems monitoring
• Process improvement

Required Certifications

• Technical certification or Associate Degree (optional)

Benefits

• 24/7 Accident Insurance
• Recognition Program
• Health days
• Company Pension
• MBA Sponsorship Program
• Vacation Days