Section Manager

Key Responsibilities

• Lead day-to-day call center operations
• Engage and motivate team of 13 employees
• Manage team performance and development
• Provide coaching and career support
• Enforce banking rules and regulations
• Ensure exceptional customer experience delivery
• Manage stakeholder relationships
• Participate in expert mandates and projects
• Promote customer service best practices
• Monitor SLA compliance
• Oversee administrative quality

Requirements

Education

Bachelor's degree in related field OR Master's degree

Experience

5 years with Bachelor's OR 3 years with Master's

Required Skills

• Team leadership
• Coaching expertise
• French communication and writing skills
• Customer service management
• Dissatisfaction handling
• Contact center operations knowledge

Benefits

• Health and wellness program
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Telemedicine service
• Virtual sleep clinic