Director of Customer Success Account Management

Key Responsibilities

• Manage and coach customer success account management team
• Own operational executive relationships with key customers and partners
• Lead business value conversations with stakeholders
• Develop and deliver strategic roadmaps
• Drive customer adoption of Microsoft technologies
• Lead executive escalation management
• Guide team in resource mobilization
• Coach team on technical and industry knowledge development
• Drive customer value and business growth
• Manage delivery program reviews

Requirements

Education

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field

Experience

6+ years of customer success, solution delivery, practice management, or customer-facing consulting experience

Required Skills

• Customer relationship management
• Portfolio management
• People management
• Technical leadership
• Strategic planning
• Stakeholder management
• Program delivery management
• Risk management
• Business value articulation

Benefits

• Health insurance
• Corporate benefits package - see careers.microsoft.com/us/en/us-corporate-pay