Assistant Director, FasTrak Customer Service Center
Metropolitan Transportation Commission
Key Responsibilities
- Develop strategic goals and milestones for FasTrak Customer Service Center
- Manage CSC contractor and consultants
- Oversee daily operations and maintenance
- Coordinate with partner agencies
- Manage procurement and contract management
- Develop and deliver presentations to Executive Office
- Monitor work assignments and workflow
- Provide direction on staffing and budgeting
- Serve as point of escalation for problem-solving
Requirements
Education
Master's degree in transportation planning, project management, public finance, transportation engineering, economics, business or public administration
Experience
3 years of increasingly responsible experience
Required Skills
- Customer service best practices
- Toll collection experience
- Strong analytical skills
- Problem-solving abilities
- Leadership capabilities
- Interpersonal skills
- Project management
- Budget management
- Communication skills
- Strategic planning
Required Certifications
- Valid California Class C driver's license
Benefits
- AD&D insurance
- Commuter assistance
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Flexible schedule
- Flexible spending account
- Public Employees Retirement System (PERS)
- Vision Care Insurance
- Life Insurance
- 11 paid holidays per year
- Paid vacation leave
- Paid sick leave
- Personal Business leave
- Monthly Transit/Parking Subsidy
Original Job Posting: View on Source Website