Client Services Representative, Banking Operations

Key Responsibilities

• Facilitate Scrum ceremonies (sprint planning, daily stand up, sprint retrospectives, team-based release planning)
• Ensure all artefacts are maintained and meet standards
• Facilitate estimation of delivery effort to drive prioritisation planning
• Remove team impediments
• Continual refinement and improvements to scrum and change processes
• Champion Agile/Scrum practices
• Measure progress and monitor performance of squads
• Effective backlog management
• Develop and maintain relationships with business partners and Product Owners
• Demonstrate project management experience
• Assist in planning deliverables
• Supervise team performance

Requirements

Education

Third level degree in Computer Science, Engineering, or related field (preferred)

Experience

4+ years

Required Skills

• Scrum Master experience
• Technical solution delivery
• Continuous software delivery
• Management in complex business environment
• Leading and influencing non-direct reports
• Managing multiple 3rd party suppliers
• Facilitating team learning
• Understanding of IT Industry standard Agile methodology
• Experience with Agile governance and operating models
• Stakeholder management

Required Certifications

• Scrum Master Certified (preferred)

Benefits

• Annual leave
• Employee assistance program
• Flexible working
• 23 days annual leave
• Pension contributions
• 6 months paid maternity leave
• Fertility and surrogacy policy
• Working parent supports
• WebDoctor
• Financial wellbeing coaches
• Educational and professional qualification support