CRM & Customer Operations Specialist

Key Responsibilities

• Plan local campaigns and define contact plan
• Use contact and forecast plan to ensure resource availability
• Provide analysis and prepare customer-specific data
• Monitor campaign performance and implement adjustments
• Ensure data-driven approach on all measures
• Analyze database KPIs
• Ensure proper target and control group allocation
• Identify opportunities for leveraging company data
• Develop new customer segmentation approaches and models
• Use advanced modeling to optimize forecasting and campaign efficiency

Requirements

Education

Degree in economics, business or communication sciences, or comparable education

Experience

2-3 years

Required Skills

• CRM / campaign management
• MS Office proficiency
• Campaign management tools (e.g. Adobe Marketing Cloud)
• English language proficiency
• German language proficiency
• Data analysis
• Process-oriented thinking
• Customer-centric perspective

Benefits

• Flexible working hours
• Company events
• 30 days vacation
• Company pension scheme
• Childcare support
• Hybrid work policy (9 days/month remote)