Customer Operations Manager

Key Responsibilities

• Provide input to Customer SC Strategy
• Develop and execute Customer Care strategy
• Define strategy for new businesses
• Drive logistical account development year plans
• Ensure high customer service
• Represent logistical voice of the customer
• Drive execution of Order to Cash process
• Improve robotizing, VMI, EDI, and digitalization processes
• Evaluate bottlenecks and drive improvement actions
• Own KPI dashboards and reports
• Participate in Community of Practice
• Monitor and analyze Fighting Unit order fulfillment
• Coordinate constraining and allocation process
• Manage and develop team
• Support stakeholders in change management
• Establish and optimize team processes

Requirements

Education

Master's degree

Experience

> 10 Years

Required Skills

• Supply Chain Management
• Customer Operations processes
• Strong customer focus
• Team leadership
• Strong communication & influencing skills
• Adaptability
• Change management

Benefits

• Company car
• Competitive pension scheme
• Holiday allowance of 8%
• Bonus scheme
• Flexible working hours
• Ability to work from home
• Diverse training and mentoring programs
• Cross disciplinary movement opportunities
• Free cheese and milk at lunch
• Fruit and barista coffee