Group Head of Digital Services

Key Responsibilities

Act as Business Owner / Manager for Travel protection digital service applications
Ensure proper roadmap with clear prioritization and define complete business requirements for development teams
Drive platform upgrades on UX/UI and a consistent roadmap of features
Manage platform IT budgeting, roadmap definition and issue resolution
Lead the onboarding of key new accounts and new countries onto the digital platform
Bring expertise to strategic business partners on digitalization of service
Lead Group-level Travel digital strategic projects and support Business transformation programs
Define Group vision and strategy on Travel digital services
Keep visibility on travel digital services, initiatives and capabilities within top Travel countries
Foster customer centricity within the company

Master's Degree from a TOP School

At least 8 years

Perfect command of English (written & spoken)
Experience with main market digital solutions
Digital product management experience
Proficiency on digital technologies and trends
Interest and passion for innovation, travel industry and disruptive technologies
Understanding of database fundamentals, Agile methodologies, Software and web development methodologies
Familiarity with UX design tools (e.g. Figma)
Project management skills
Strong leadership
Teamwork
People management skills
Organizational skills
Attention to detail
Multi-tasking
Capacity to influence stakeholders using business acumen
Solid verbal, written, presentation and interpersonal communication skills
Experience in management of cross-cultural and remote teams