Identity and Access Management (IAM) Specialist

Key Responsibilities

• Handle contract renewals, up-selling, cross-selling, and keep-selling
• Own & manage a portfolio of Major and Tier-1 customers, deals and decision-makers
• Work with product and insights team to educate customers about new product releases
• Establish metrics around customer engagement
• Develop understanding of CSM tech stack (HubSpot, Mixpanel, Segment)
• Ensure high visibility within clients for land & expand strategy
• Achieve gross revenue retention and grow book of business
• Develop new practices to manage accounts at scale

Requirements

Education

Master's degree or higher

Experience

3+ years

Required Skills

• Customer Success or Account Management experience in SaaS
• Experience growing customer accounts
• Entrepreneurial mindset
• Passion for tech and startups
• CRM proficiency (preferably HubSpot)
• Strong sense of urgency
• Multicultural adaptability
• Fluent in English

Benefits

• Competitive annual base salary
• Commission plan
• Stock units plan
• Apple or Windows laptop of choice
• Flexible hours
• Home office setup
• Travel expenses
• Generous development budget
• Weekly workout sessions