Intake Support Counsellor

Key Responsibilities

• Provide front-line support to clients calling into the Care Centre
• Assess client needs
• Determine when to elevate clients to Masters Level Counsellors
• Follow up with service requests
• Contact clients about services and referrals
• Perform administrative tasks
• Data entry
• Collaborate with FSEAP Care Centre Counsellors and other employees
• Manage telephonic client and affiliate contact
• Detailed data entry in a mental health service environment

Requirements

Education

Bachelor's degree in Psychology or related field

Experience

Minimum 2 years related experience

Required Skills

• Client contact regarding mental health needs
• Ability to assess referral appropriateness
• Experience in fast-paced, multi-tasking environment
• Collaboration with team members
• Quick learning of unique services and systems
• Superior attention to detail
• Document design and typing
• Spreadsheet use
• Mid to high level competency in MS Office applications
• Strong communication ability
• Ability to work independently and in a team

Required Certifications

• Criminal Record Check

Benefits

• Flexible scheduling
• 3 weeks' vacation
• 3 paid household leave days
• 2 paid Wellness Days
• Paid sick days
• 2.5 paid Agency days
• 5 paid education leave days
• 1 paid Moving Day
• Subsidized professional association dues
• Health/dental benefits
• Psychological/counselling services (up to $1500/year)
• Employee Assistance Plan
• Long-Term Disability Plan
• Insurance
• Travel insurance
• Municipal Pension plan