Ombudsman – AIU Online

Key Responsibilities

• Create and implement strategic vision for Office of Ombudsman
• Manage staff including recruiting, hiring, and performance management
• Administer complaint management system
• Respond to student inquiries within 48 hours
• Resolve complaints within 7 days
• Act as primary contact for student appeals
• Facilitate conflict resolution
• Provide guidance on institutional policies
• Maintain historical complaint reports
• Identify trends in student complaints
• Collaborate with legal and compliance departments
• Provide recommendations to Appeals Committee
• Establish and maintain compliance policies
• Provide training on student rights regulations

Requirements

Education

Terminal degree preferred or Master's degree

Experience

10 years leading Ombuds department at post-secondary institution

Required Skills

• Conflict Resolution
• Mediation
• Strategic planning
• Written communication
• Verbal communication
• Organizational skills
• Coaching
• Active listening
• Data analysis
• Project management
• Knowledge of federal education regulations
• Knowledge of ADA
• Knowledge of Title IX
• Knowledge of FERPA

Benefits

• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Flexible spending account
• Paid time off
• Paid sick leave
• Paid holidays
• Medical insurance
• Vision insurance
• Health savings accounts
• Company paid life insurance
• Tuition assistance
• Prenatal assistance