Patient Experience Director II

Key Responsibilities

• Develop, implement, manage, and maintain operational systems and activities
• Maintain accountability for enterprise Patient Experience initiatives
• Ensure direct reports are accountable for entity improvement, including education of patient experience initiatives
• Maintaining and overseeing relational communication programs
• Maintain expertise in Cleveland Clinic Improvement Model approach
• Support medical staff quality improvement activities
• Partner with nursing and other clinical support areas
• Serve as a liaison with all levels of the organization and outside community
• Manage multiple priorities and projects with competing deadlines
• Allocate time to meet completion requirements
• Serve as a coach and mentor for other positions in the department
• Review and monitor adherence to Human Resources policies and corporate compliance procedures

Requirements

Education

Master's degree

Experience

Eight years of related experience

Required Skills

• Statistical analysis
• Financial analysis
• Primary research
• Business plan development
• Team leadership
• Organizational skills
• Problem-solving abilities

Required Certifications

• Certified Patient Experience Professional (CPXP) OR equivalent certification within one year of hire

Benefits

• Dental insurance
• Health insurance
• Vision insurance