Section Manager
National Bank of Canada
Key Responsibilities
- Lead day-to-day call center operations
- Engage and motivate team of 13 employees
- Manage team performance and development
- Provide coaching and career support
- Enforce banking rules and regulations
- Ensure exceptional customer experience delivery
- Manage stakeholder relationships
- Participate in expert mandates and projects
- Promote customer service best practices
- Monitor SLA compliance
- Oversee administrative quality
Requirements
Education
Bachelor's degree in related field OR Master's degree
Experience
5 years with Bachelor's OR 3 years with Master's
Required Skills
- Team leadership
- Coaching expertise
- French communication and writing skills
- Customer service management
- Dissatisfaction handling
- Contact center operations knowledge
Benefits
- Health and wellness program
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Telemedicine service
- Virtual sleep clinic
Original Job Posting: View on Source Website