Site Relationship Coordinator

Key Responsibilities

• Provide excellent support experience to customers via all communication channels
• Identify customer needs and research existing issues to provide strategic solutions
• Ensure first contact resolution and effective follow-up
• Provide constructive feedback on tools, resources, procedures and guidelines
• Deliver best services to ensure highest customer satisfaction
• Build sustainable relationships with customers
• Support Quality Management System implementation and improvement

Requirements

Education

Diploma or higher degree

Experience

2 years preferred, fresh graduates accepted

Required Skills

• Strong time management
• Multi-tasking ability
• Strong communication skills
• Phone etiquette
• Computer proficiency
• Excellent verbal and written English
• Customer service skills
• Adaptability
• Problem-solving

Benefits

• Health insurance
• Performance incentives
• Comprehensive medical coverage
• Insurance coverage
• Social security coverage
• World-class workspaces
• Learning and development plans
• Flexible working arrangements