VIE Customer Excellence Manager (m/f/d)

Key Responsibilities

• Manage the order to post delivery flow
• Provide continuity and excellent service to Customers
• Peak alignment, turnover piloting incl. communication and coordination with sales & portfolio
• Capacity planning - alignment with physical distribution
• Availability analysis incl. portal adjustments
• Order response
• Control of promotional orders
• Delivery blocks and reason codes
• Manage claims, disputes & reverse flows
• Manage your own continuous improvement projects
• Manage customer request in our CRM tool
• Support and conduct our multidivisional harmonization projects
• Automate and optimize our processes, KPI tracking and internal Excel file processing

Requirements

Education

Master's degree in Economics, Marketing

Required Skills

• Excellent communicator
• Rigorous
• Flexible
• Profound analytical skills
• Great innovator skills
• Able to deal with a high operative workload
• Capable and passionate about working in an international environment
• Fluent English