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Account and Product Support Officer - Job Opportunity at Ardo

Ratingen, Germany
Full-time
Mid-level
Posted: February 2, 2025
Hybrid
EUR 55,000 - 70,000 per year based on location and role requirements

Benefits

Hybrid work model with 2 days remote per week
Competitive compensation package
Professional development opportunities
International work environment
Family-friendly policies

Key Responsibilities

Strategic customer portfolio analysis and business planning
Account management support and meeting preparation
Tender and quotation management
Customer communication leadership for product-related matters
Service level agreement monitoring
Quality assurance coordination
Sustainability reporting
Performance analytics and reporting
New product introduction management
Process optimization initiatives

Requirements

Education

Master's degree or equivalent experience

Experience

Minimum 5 years in customer service, inside sales or sales support role

Required Skills

Native German Professional English SAP proficiency Advanced Excel skills CRM experience (preferred) Commercial acumen Multitasking ability Problem-solving skills Relationship building Project management
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Sauge AI Market Intelligence

Industry Trends

Growing demand for frozen food products due to convenience and food waste reduction efforts Increasing focus on sustainability in food production and packaging Digital transformation in B2B customer service operations Rise of data-driven decision making in account management

Role Significance

Part of a cluster retail team within a larger Customer Excellence organization, typically involving 5-10 direct team members with broader stakeholder network
Mid-level position with significant cross-functional influence and strategic input to customer relationships

Key Projects

Customer portfolio optimization initiatives Digital service enhancement programs Sustainability reporting and compliance projects New product launch coordination Process automation and efficiency improvements

Success Factors

Strong analytical capabilities combined with customer service orientation Ability to navigate complex stakeholder environments Excellence in cross-functional communication Balance of strategic thinking and operational execution Adaptability to fast-paced industry changes

Market Demand

High demand for cross-functional customer excellence roles in food industry, particularly with sustainability and digital transformation expertise

Important Skills

Critical Skills

Data analysis and reporting capabilities for strategic decision support Stakeholder management across multiple organizational levels Process optimization and project management abilities Language skills for international business context

Beneficial Skills

Understanding of sustainability reporting frameworks Knowledge of food industry regulations Digital transformation experience Change management capabilities

Unique Aspects

Combination of local market focus with global organization capabilities
Strong emphasis on sustainability in business operations
Family business values with multinational scale
Integration of traditional food industry with modern digital practices

Career Growth

2-3 years in role before advancement, depending on performance and organizational growth

Potential Next Roles

Key Account Manager Customer Excellence Manager Sales Operations Manager Commercial Operations Lead

Company Overview

Ardo

Global leader in frozen vegetable, herb, and fruit production with €1.4 billion turnover and presence in over 100 countries

Major player in European frozen food market with strong sustainability focus and integrated supply chain
Strategic position in German market with global support infrastructure
Family-owned business culture with international scope, emphasizing sustainability and innovation
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