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Account Specialist (Japan Market) - Job Opportunity at TDCX

Singapore, Singapore
Full-time
Entry-level
Posted: February 7, 2025
Hybrid
SGD 36,000 - 48,000 annually for entry-level, with potential for significant increase based on performance

Benefits

Comprehensive medical and insurance coverage with global standards
World-class office facilities with modern amenities
Performance-based incentive structure above industry average
Flexible work arrangements supporting work-life balance
Professional development and career advancement programs
Strategic location with excellent transport connectivity
Expert mentorship program

Key Responsibilities

Lead strategic customer relationship management for Japanese market accounts
Drive performance optimization through cross-departmental collaboration
Execute talent brand campaigns with measurable ROI focus
Develop and implement service improvement initiatives
Manage customer education and communication strategies
Contribute to quality management system enhancement

Requirements

Education

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field

Experience

2 years preferred, fresh graduates considered

Required Skills

Strong time management skills Multi-tasking capabilities Computer proficiency Excellent verbal and written communication skills in English and Japanese Ability to work in fast-paced environment Adaptability to new systems
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Sauge AI Market Intelligence

Industry Trends

Digital CX transformation is driving increased demand for bilingual specialists in APAC BPO industry experiencing rapid growth in Singapore as regional hub Rising importance of Japanese market expertise in global digital services

Role Significance

Typically part of a 10-15 person market-specific team within larger CX organization
Entry to mid-level position with significant growth potential due to specialized market focus

Key Projects

Japanese market customer experience enhancement initiatives Cross-cultural communication programs Service quality improvement projects Customer satisfaction optimization campaigns

Success Factors

Strong cultural understanding of Japanese business practices Ability to balance multiple stakeholder needs Proactive problem-solving approach Excellence in cross-cultural communication

Market Demand

High demand for Japanese-speaking customer experience professionals in Singapore, with growing opportunities in fintech and digital services sectors

Important Skills

Critical Skills

Japanese language proficiency and cultural understanding Digital customer experience management Cross-cultural communication expertise Adaptability to rapidly evolving digital platforms

Beneficial Skills

Additional Asian language capabilities Project management skills Digital marketing knowledge CRM system expertise

Unique Aspects

Specialized focus on Japanese market within Singapore context
Strong emphasis on technology and digital transformation
Clear career progression pathways
Global client exposure with regional focus

Career Growth

2-3 years for initial advancement, with accelerated growth opportunities based on performance

Potential Next Roles

Senior Account Specialist Team Lead - Japanese Market Customer Experience Manager Regional Account Manager

Company Overview

TDCX

TDCX is a significant player in digital CX solutions, serving global brands and new economy companies

Leading position in APAC BPO sector with strong growth trajectory and multiple industry awards
Strategic Singapore hub position with expanding global footprint
Dynamic, performance-driven environment with strong emphasis on professional development and work-life balance
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  • Critical success factors and key skills
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