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Agile Project Manager - Learning & Development - Job Opportunity at Citi

Mississauga, Canada
Full-time
Mid-level
Posted: June 14, 2025
On-site
CAD 85,000 - CAD 110,000 annually, based on mid-level Agile project management roles in the Greater Toronto Area financial services sector, with Citi's position as a major international bank typically offering competitive compensation packages.

Benefits

Comprehensive professional development opportunities within a Fortune 500 financial services leader
Access to global career mobility across Citi's international operations
Exposure to cutting-edge digital transformation initiatives in financial services
Leadership development through coaching and mentoring responsibilities
Cross-functional skill development opportunities in learning and development
Travel opportunities (10% of time) expanding professional network and experience

Key Responsibilities

Lead strategic transformation of learning delivery through Agile methodologies, directly impacting 70+ million client service capabilities
Drive organizational change management initiatives that shape how one of Citi's five core business units adopts modern project management practices
Execute long-term strategic vision for USPB Learning organization, influencing talent development across a major financial services division
Optimize value delivery through iterative project management, ensuring learning solutions align with digital-first, client-obsessed business strategy
Coach and develop Agile capabilities across teams, building organizational competency in modern project management methodologies
Facilitate cross-functional collaboration between learning teams and business stakeholders to analyze requirements and enhance value delivery
Remove organizational impediments and drive continuous improvement initiatives that enhance team performance and project outcomes
Manage complex project portfolios with varying scope and complexity, ensuring successful delivery of learning solutions that support business objectives

Requirements

Education

Bachelor's/University degree or experience equivalent

Experience

Minimum 2+ years of experience coaching Agile individuals and teams (directly or indirectly). Minimum 3+ years of experience working on Agile projects of varying size and complexity (directly or indirectly)

Required Skills

Experience in Scrum, Kanban, and Lean frameworks Experience managing the learning work stream of large, complex projects Strong strategic and critical thinking skills Expertise in training, coaching, and developing others Strong interpersonal and communication skills, both written and verbal Successful in influencing, persuasion, and getting work done through others Demonstrated ability to build and manage relationships with senior stakeholders Excellent analytical and reporting skills

Certifications

Agile Coaching certification (ICP-ACC, ICP-ATF) - Preferred Agile Scrum Master certification (CSM, PSM) - Preferred
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Sauge AI Market Intelligence

Industry Trends

Financial services organizations are rapidly adopting Agile methodologies to accelerate digital transformation and improve customer experience delivery, creating high demand for professionals who can bridge traditional banking operations with modern project management approaches. Learning and development functions are increasingly integrating Agile practices to create more responsive, iterative training programs that can quickly adapt to changing business needs and regulatory requirements in the financial sector. The convergence of project management and organizational change management skills is becoming critical as financial institutions undergo large-scale digital transformations, requiring professionals who can manage both technical project delivery and human adaptation to new processes.

Role Significance

Likely managing cross-functional teams of 5-12 individuals across multiple learning projects, with matrix management responsibilities spanning different business units within USPB.
This is a strategic mid-level position with significant organizational influence, combining individual contributor expertise with team coaching responsibilities and direct impact on business unit strategy execution.

Key Projects

Large-scale learning system implementations supporting digital banking initiatives Agile transformation projects for learning and development teams Cross-functional training program development for new product launches Organizational change management initiatives related to new technology adoption

Success Factors

Ability to translate complex Agile concepts into practical applications for learning professionals who may be new to these methodologies Strong stakeholder management skills to navigate the complex organizational structure of a major financial institution Balance between maintaining Agile principles and adapting to regulatory requirements and compliance needs inherent in banking Capability to demonstrate measurable business impact through improved learning delivery metrics and team performance indicators Cross-functional expertise that allows contribution to both project management and learning content development as needed

Market Demand

High demand driven by widespread Agile adoption across financial services, particularly for professionals who combine project management expertise with learning and development capabilities, as organizations prioritize both digital transformation and workforce development.

Important Skills

Critical Skills

Agile coaching and Scrum Master capabilities are essential as this role serves as the primary change agent for methodology adoption, requiring deep practical knowledge and ability to guide teams through transformation challenges while maintaining project delivery excellence. Stakeholder management and influence skills are crucial for success in Citi's complex organizational environment, where projects typically involve multiple business units, regulatory considerations, and senior leadership oversight requiring sophisticated communication and negotiation abilities. Learning and development expertise provides the foundational knowledge necessary to understand the unique requirements of educational content delivery, adult learning principles, and training effectiveness measurement in a corporate environment.

Beneficial Skills

Knowledge of banking and financial services regulations would accelerate effectiveness in understanding compliance requirements that impact learning program design and project delivery timelines. Experience with large-scale technology implementations would provide valuable context for understanding the technical constraints and opportunities within Citi's digital transformation initiatives. International business experience would enhance value given Citi's global operations and potential for career advancement across multiple geographic markets.

Unique Aspects

Rare combination of Agile project management with learning and development focus, creating specialized expertise valuable across multiple industries
Direct involvement in shaping learning strategy for one of Citi's five core business units, providing significant visibility and impact
Cross-functional expectations including potential instructional design and delivery responsibilities, developing versatile skill set
Opportunity to influence Agile adoption across a traditional financial services environment, valuable experience for organizational transformation

Career Growth

3-5 years to senior program management roles, 5-8 years to director level positions, given the strategic nature of this role and Citi's scale of operations

Potential Next Roles

Senior Program Manager overseeing multiple learning initiatives across Citi's global operations Agile Transformation Lead for broader organizational change management Learning and Development Director with P&L responsibility Chief Learning Officer or VP of Talent Development in financial services

Company Overview

Citi

Citigroup Inc. is one of the world's largest financial services companies, serving approximately 200 million customer accounts across more than 160 countries and jurisdictions. The US Personal Bank represents a core growth area for Citi, focusing on digital-first banking services and serving over 70 million clients.

Citi ranks among the top global investment banks and is one of the largest retail banking operations in the United States, with significant competitive advantages in international banking and corporate services.
The Mississauga location positions this role within Citi's significant Canadian operations, supporting both local market needs and serving as a hub for North American learning and development initiatives.
Large corporate environment with structured career development paths, emphasis on diversity and inclusion, strong focus on digital innovation, and collaborative approach to problem-solving across global teams.
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