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Manager - Quality - Job Opportunity at Wesco

Mississauga, Canada
Full-time
Senior
Posted: July 3, 2025
Hybrid
USD 92,095-156,562 per year

Benefits

Comprehensive medical, dental, and vision insurance coverage providing financial protection against healthcare costs and supporting employee wellness
Generous paid time off policies enabling work-life balance and personal time management
Retirement savings plans with potential employer matching to support long-term financial security
Performance-based bonus and sales compensation opportunities tied to achievement metrics
Equity participation programs offering ownership stake in company success
Travel opportunities with 25-50% travel requirement providing industry exposure and professional development

Key Responsibilities

Lead enterprise-wide Quality Management System implementation and optimization to ensure organizational compliance and operational excellence
Direct cross-functional quality department operations to align with strategic business objectives and customer satisfaction targets
Orchestrate comprehensive corrective action processes that address quality issues and prevent future occurrences across all operational areas
Serve as primary quality liaison with high-visibility customers to resolve complex issues and define strategic corrective actions that protect business relationships
Develop and execute strategic quality expansion plans that support business growth initiatives and market penetration
Generate executive-level performance reports using advanced statistical processes to inform strategic decision-making
Design and implement continuous improvement methodologies that enhance product quality and operational efficiency
Establish and maintain rigorous documentation standards and statistical analysis protocols that ensure regulatory compliance
Validate quality processes through comprehensive product specification development and performance qualification testing

Requirements

Education

Bachelor's degree in business or related field required; Master's degree preferred

Experience

5-8 years of related work experience and 5-8 years supervisory experience

Required Skills

In-depth knowledge of quality control procedures and legal standards Strong attention to detail, observation, organizational and leadership skills Knowledge of mathematics, data analysis and statistical methods Ability to organize and coordinate schedules Ability to analyze and interpret complex data Ability to calibrate precise measurements Problem-solving capabilities Communication with public Employee management Physical capability to lift heavy packages up to 50 pounds Ability to perform excessive bending or stooping Ability to walk long distances repeatedly throughout the day Ability to climb ladders Ability to use hand tools
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Sauge AI Market Intelligence

Industry Trends

The industrial distribution sector is experiencing unprecedented digital transformation driven by Industry 4.0 initiatives, creating demand for quality managers who can integrate traditional quality control with digital monitoring systems and predictive analytics. Companies are investing heavily in smart manufacturing technologies that require sophisticated quality management approaches. Supply chain resilience has become a critical business imperative following global disruptions, positioning quality managers as strategic leaders who ensure product reliability and compliance across complex multi-vendor ecosystems. Organizations are prioritizing quality professionals who can manage risk and maintain standards across distributed supply networks. Regulatory compliance requirements are intensifying across industries, particularly in electrical and industrial equipment sectors, driving demand for quality managers with deep knowledge of evolving standards and the ability to implement comprehensive compliance frameworks that protect organizations from liability and market access restrictions.

Salary Evaluation

The compensation range of $92,095-$156,562 annually is competitive for senior quality management roles in the Greater Toronto Area, positioning slightly above market median for similar positions. This range reflects the strategic importance of quality management in industrial distribution and accounts for the significant supervisory responsibilities and customer-facing aspects of the role.

Role Significance

Typically manages a quality department of 8-15 professionals including quality inspectors, auditors, and compliance specialists, with potential for cross-functional collaboration with operations, procurement, and customer service teams across multiple locations.
This is a senior management position with significant strategic impact, requiring oversight of department operations, direct customer engagement, and influence over business growth initiatives. The role carries substantial responsibility for organizational quality standards and customer relationship management.

Key Projects

Implementation of comprehensive quality management systems that support business expansion and new market entry Development of customer-specific quality protocols for high-volume industrial programs Integration of statistical process control systems with operational dashboards for real-time quality monitoring Leading quality certification initiatives for ISO standards and customer-specific compliance requirements

Success Factors

Demonstrated ability to balance strategic quality leadership with hands-on operational involvement, ensuring both departmental efficiency and direct engagement with quality processes when required Strong customer relationship management skills that enable effective communication during quality issues and the development of collaborative solutions that maintain business partnerships Advanced analytical capabilities combined with practical manufacturing experience, allowing for data-driven decision making while understanding operational constraints and realities Change management expertise to drive continuous improvement initiatives across diverse teams and operational areas while maintaining existing quality standards and customer commitments

Market Demand

High demand exists for experienced quality managers in industrial distribution sectors, driven by increased focus on supply chain reliability, regulatory compliance, and customer satisfaction metrics. The combination of technical expertise and leadership experience required makes qualified candidates relatively scarce in the current market.

Important Skills

Critical Skills

Statistical analysis and data interpretation capabilities are essential for generating meaningful performance reports and identifying trends that inform strategic decisions, particularly important in an industry where quality metrics directly impact customer satisfaction and business relationships Leadership and team management skills are crucial for directing quality department operations and coordinating with cross-functional teams, especially given the supervisory experience requirements and the need to influence quality outcomes across multiple operational areas Customer communication and relationship management abilities are vital for resolving quality issues and maintaining high-visibility customer programs, where quality problems can have significant business impact and require diplomatic yet decisive resolution

Beneficial Skills

Project management certification and experience would enhance ability to manage complex quality initiatives and system implementations across multiple locations and customer programs Lean Six Sigma expertise would provide additional credibility and methodological approaches for continuous improvement initiatives and process optimization Industry-specific knowledge in electrical or industrial distribution would accelerate effectiveness in understanding customer requirements and regulatory compliance needs specific to Wesco's market segments

Unique Aspects

The role combines traditional quality management with customer program management, requiring both technical expertise and business development skills that are uncommon in typical quality positions
Significant travel requirements (25-50%) provide exposure to multiple operational locations and customer sites, offering broader industry perspective and networking opportunities
The position involves managing high-volume, high-visibility customer programs that directly impact business relationships and revenue, elevating the strategic importance beyond traditional quality roles
Physical demands including lifting, climbing, and extensive walking demonstrate the hands-on nature of the role and direct engagement with operational processes

Career Growth

Career progression to director level typically occurs within 3-5 years given the strategic nature of the role and customer-facing responsibilities, with C-suite opportunities emerging within 7-10 years for high-performing professionals.

Potential Next Roles

Director of Quality and Compliance with expanded responsibility for regulatory affairs and multi-site quality operations Vice President of Operations with broader operational oversight including supply chain, manufacturing, and quality functions Chief Quality Officer role in larger industrial organizations with enterprise-wide quality responsibility General Manager positions leveraging quality management experience for broader business leadership responsibilities

Company Overview

Wesco

Wesco International is a Fortune 500 industrial distribution company with over 20,000 employees globally, specializing in electrical, industrial, and communication products and services. Founded in 1922 and publicly traded on NYSE, the company has established itself as a leading provider of business-to-business distribution, logistics services, and supply chain solutions.

Wesco holds a strong market position as one of the largest electrical and industrial distributors in North America, with significant competitive advantages in supply chain management, customer relationships, and technical expertise that create barriers to entry for competitors.
The Mississauga location represents a strategic Canadian market presence for Wesco, serving as a key distribution hub for the Greater Toronto Area and broader Ontario market, with opportunities for cross-border collaboration and North American market integration.
The company emphasizes a collaborative, respect-based culture with focus on individual empowerment and professional development, supported by comprehensive benefits and community engagement initiatives that reflect a commitment to employee retention and satisfaction.
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