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Analyst, Cardholder Experiences - Job Opportunity at Visa

Foster City, CA, US
Full-time
Mid-level
Posted: June 16, 2025
Hybrid
USD 117,600 - 166,150 per year

Benefits

Comprehensive 401(k) retirement savings plan with company matching to secure long-term financial stability
Full dental insurance coverage ensuring preventive and restorative care for optimal oral health
Flexible spending account (FSA) providing tax-advantaged healthcare and dependent care expense management
Premium health insurance package offering extensive medical coverage and provider network access
Health savings account (HSA) combining tax benefits with long-term healthcare investment opportunities
Comprehensive life insurance coverage providing financial security and peace of mind for beneficiaries
Generous paid time off policy supporting work-life balance and personal well-being
Complete vision insurance coverage including routine eye care and corrective lens benefits
Holistic wellness program promoting physical and mental health through various initiatives and resources

Key Responsibilities

Design and implement strategic monitoring mechanisms to track, report, and accelerate critical OKRs and KPIs that drive business performance and product success
Lead executive reporting initiatives by proactively managing stakeholder communications and creating compelling narratives for diverse audiences to influence strategic decision-making
Extract, analyze, and synthesize complex data from multiple sources to deliver actionable insights that drive product improvements and accelerate portfolio growth
Collaborate with cross-functional business teams to identify and implement process automation opportunities that enhance operational efficiency
Establish and maintain stakeholder engagement models and reporting frameworks that align with strategic business objectives and drive measurable outcomes
Build and nurture strategic relationships across global and regional teams including product management, marketing, design, data sciences, technology, and finance to enable cross-functional success
Research and resolve complex client issues by leveraging advanced tools and platforms while coordinating with internal partners to ensure optimal resolution
Orchestrate cross-team operational activities including product communication management and bi-weekly performance reporting to maintain organizational alignment

Requirements

Education

Bachelor's Degree or Advanced Degree (Masters, MBA, JD, MD, or PhD)

Experience

2 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree

Required Skills

2-4 years of experience in product management, business planning and operations Understanding of product development lifecycle (Product Lifecycle Management - PLM) Strong analytical skills Communication skills Attention to detail Experience with product/project management tools (Jira Align, Power BI, MS Project) Ability to prepare and present rich analytics to identify portfolios performance and effectiveness
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Sauge AI Market Intelligence

Industry Trends

The fintech and payments industry is experiencing unprecedented growth driven by digital transformation, with companies like Visa investing heavily in subscription management and recurring payment solutions to capture the expanding subscription economy market. This trend is creating significant demand for analysts who can bridge product development and customer experience optimization. Cardholder experience optimization has become a critical competitive differentiator in the payments industry, as companies recognize that superior user experiences directly correlate with customer retention, transaction volume, and revenue growth. This shift is driving increased investment in data-driven product development roles. The emergence of embedded finance and API-driven payment solutions is reshaping how financial services companies approach product development, requiring analysts who can work across traditional boundaries between technology, product management, and business operations to deliver integrated customer experiences.

Salary Evaluation

The offered salary range of $117,600 - $166,150 is highly competitive for a mid-level product analyst role in the San Francisco Bay Area, positioning above the 75th percentile for similar roles. This range reflects Visa's premium market position and the specialized nature of payments industry expertise, with potential for additional performance-based incentives typical of fintech companies.

Role Significance

The role typically operates within a lean, cross-functional team of 8-12 professionals including product managers, data scientists, and business stakeholders, with the analyst serving as a key liaison between technical teams and executive leadership.
This mid-level analyst role carries significant strategic importance within Visa's Network Products & Solutions division, with direct impact on the company's 2030 growth strategy and revenue objectives. The position involves high-visibility executive reporting and cross-functional collaboration, indicating substantial influence on product direction and business outcomes.

Key Projects

Implementation and optimization of Subscription Manager and Stop Payments product enhancements Development of comprehensive OKR tracking and reporting systems for cardholder experience initiatives Cross-regional product performance analysis and portfolio growth strategy execution Automation of business processes to improve operational efficiency and scalability

Success Factors

Ability to translate complex data insights into compelling business narratives that drive executive decision-making and strategic direction Strong cross-functional collaboration skills to effectively work with diverse teams including product management, technology, finance, and regional stakeholders Expertise in product lifecycle management and understanding of how cardholder experience initiatives impact broader business objectives Proficiency in advanced analytics tools and ability to identify patterns that inform product development and market expansion strategies Strategic thinking capability to contribute to long-term growth planning while managing day-to-day operational responsibilities

Market Demand

High demand exists for product analysts with payments industry experience, particularly those who can work across cardholder experience optimization and subscription management. The role's focus on OKR management and executive reporting adds significant value in today's data-driven business environment.

Important Skills

Critical Skills

Advanced data analysis and visualization capabilities are essential for extracting actionable insights from Visa's vast transaction datasets and presenting findings to executive leadership. Proficiency in tools like Power BI and statistical analysis methods directly impacts the ability to drive product improvements and strategic decisions. Executive communication and presentation skills are crucial for success in this role, as the position involves regular interaction with senior leadership and requires the ability to translate complex technical concepts into compelling business narratives that influence strategic direction. Cross-functional collaboration expertise is vital given the role's requirement to work with diverse teams across product management, technology, finance, and regional operations. Success depends on building effective relationships and managing stakeholder expectations across different organizational functions.

Beneficial Skills

Product management certification or formal training would enhance credibility and provide structured frameworks for product lifecycle management and strategic planning Financial services industry knowledge beyond payments, including understanding of banking operations, regulatory requirements, and emerging fintech trends, would provide valuable context for strategic decision-making Advanced project management skills and familiarity with agile methodologies would support the role's responsibility for managing cross-team activities and driving process improvements

Unique Aspects

Direct involvement in Visa's 2030 Network Products growth strategy, providing exposure to long-term strategic planning and execution at a Fortune 500 company
Opportunity to work on innovative cardholder experience solutions that directly impact millions of users globally, with measurable business impact on subscription management and recurring payment flows
Cross-functional collaboration with global and regional teams, offering international business exposure and diverse stakeholder management experience
Access to proprietary Visa data and analytics platforms, providing unique insights into global payment trends and consumer behavior patterns

Career Growth

Progression to senior analyst or product management roles typically occurs within 2-3 years, with advancement to management positions possible within 4-5 years based on performance and strategic impact.

Potential Next Roles

Senior Product Analyst with expanded portfolio responsibility and team leadership components Product Manager focusing on cardholder experience or subscription management solutions Business Operations Manager overseeing cross-functional process optimization and strategic initiatives Strategy and Planning Manager contributing to enterprise-level growth strategy development

Company Overview

Visa

Visa operates as the world's largest payment network, processing over 259 billion transactions annually across more than 200 countries and territories. The company's dominant market position and extensive global infrastructure provide unparalleled opportunities for professional development and exposure to cutting-edge financial technology innovations.

Visa maintains a leadership position in the global payments ecosystem, competing primarily with Mastercard while expanding into emerging areas such as embedded finance, cryptocurrency, and B2B payments. The company's strong financial performance and strategic investments in innovation create a stable yet dynamic work environment.
Foster City, California serves as Visa's global headquarters and primary innovation hub, providing access to Silicon Valley's technology ecosystem and venture capital community. This location offers exceptional networking opportunities and exposure to emerging fintech trends and partnerships.
Visa's corporate culture emphasizes innovation, collaboration, and social impact through its mission to "uplift everyone, everywhere." The company's hybrid work model and comprehensive benefits package reflect a commitment to employee well-being and work-life balance, while maintaining high performance standards.
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