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Analytics and Insights Manager - Above Brand & CX - Job Opportunity at Roche

Mississauga, Canada
Contract
Senior
Posted: May 1, 2025
Hybrid
CAD 95,000 - 125,000 annually based on Toronto market rates for senior healthcare analytics roles

Benefits

Hybrid work arrangement with flexibility
Professional development opportunities in healthcare analytics
Exposure to cutting-edge pharmaceutical research
Collaborative work environment with global teams

Key Responsibilities

Lead strategic customer experience measurement and analytics programs
Drive data-informed decision making through complex market analysis
Manage end-to-end market research projects and vendor relationships
Develop and implement customer segmentation strategies
Integrate multi-source data for comprehensive business insights
Guide therapeutic area teams with evidence-based recommendations

Requirements

Education

Bachelor's Degree in life sciences or biotechnology (Master's preferred)

Experience

5+ years in analytics/Market Research in pharmaceutical or healthcare

Required Skills

Advanced knowledge of HCP customer universe analytics Strong Excel and PowerPoint skills Strategic thinking Leadership capability Strong collaboration and communication Knowledge of Canadian health systems Experience with IQVIA data Customer experience methodology expertise
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Sauge AI Market Intelligence

Industry Trends

Increasing focus on patient-centric healthcare delivery models driving demand for sophisticated CX analytics Growing importance of omnichannel engagement strategies in pharmaceutical marketing Rising demand for real-world evidence and outcomes measurement in healthcare Shift towards integrated therapeutic approaches requiring complex data analysis

Role Significance

Likely works within a team of 5-8 analytics professionals, interfacing with multiple therapeutic area teams
Senior individual contributor role with significant strategic influence despite being contract position

Key Projects

Customer journey mapping and optimization initiatives Market research program design and execution Healthcare provider engagement strategy development Cross-functional data integration projects

Success Factors

Deep understanding of healthcare systems and stakeholder dynamics Ability to translate complex data into actionable business insights Strong vendor management and budget control capabilities Excellence in cross-functional collaboration and influence

Market Demand

High demand position due to increasing focus on customer experience in healthcare and limited pool of candidates with combined life sciences and analytics expertise

Important Skills

Critical Skills

Healthcare analytics expertise - Essential for understanding complex healthcare data and market dynamics Strategic thinking - Critical for translating insights into actionable recommendations Communication skills - Vital for influencing decision-makers without direct authority

Beneficial Skills

Project management capabilities Advanced statistical analysis skills Knowledge of emerging digital health trends Experience with patient journey mapping

Unique Aspects

Integration of customer experience with traditional market research role
Focus on above-brand strategic initiatives rather than product-specific analytics
Emphasis on healthcare system knowledge combined with technical analytics skills

Career Growth

2-3 years in role before progression to director-level position

Potential Next Roles

Director of Market Intelligence Head of Customer Experience Senior Analytics Director Commercial Excellence Leader

Company Overview

Roche

Global healthcare leader with significant research and development capabilities in pharmaceuticals and diagnostics

Top 3 global pharmaceutical company with strong presence in oncology and personalized healthcare
Major player in Canadian healthcare market with significant investment in local operations
Innovation-focused environment with emphasis on personal expression and inclusive dialogue
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