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Analytics Manager, Customer - Job Opportunity at Sunbit

Remote, United States
Full-time
Senior
Posted: May 14, 2025
Remote
USD 140,000 - 180,000 per year based on role seniority and fintech industry standards, with additional equity compensation typical for unicorn-status companies

Benefits

Competitive 401(k) with company matching program demonstrating long-term investment in employees
Comprehensive health benefits package including medical, dental, vision, and newly added HSA showing commitment to employee wellbeing
Stock options in a growing fintech unicorn offering significant upside potential
Unlimited PTO policy reflecting modern work-life balance approach
Cell phone stipend supporting remote work capabilities
Pet insurance and EAP demonstrating holistic employee care approach
Maternity leave benefits indicating family-friendly policies

Key Responsibilities

Lead data-driven strategic decision making for customer servicing across Loans and Credit Cards portfolios
Drive and evaluate cross-functional priorities to develop scalable analytics solutions
Spearhead efficiency initiatives through advanced data analysis and hypothesis testing
Manage and optimize call center performance metrics and service channel effectiveness
Design and implement A/B testing frameworks for continuous improvement
Develop and maintain critical BI reporting infrastructure
Partner with Engineering and Product teams to create sustainable data solutions

Requirements

Education

Bachelor's degree in quantitative field (or Master's with reduced experience requirement)

Experience

6+ years with bachelor's or 4+ years with master's degree

Required Skills

SQL proficiency BI platform expertise (Tableau or Sigma) Python or R programming Data analysis Strategic thinking Communication skills Project management Financial services domain knowledge (preferred)
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Sauge AI Market Intelligence

Industry Trends

The fintech sector is experiencing rapid evolution in point-of-sale financing solutions, with companies like Sunbit pioneering new approaches to consumer credit accessibility. This role reflects the industry's shift toward data-driven decision making in financial services. There's growing demand for analytics leaders who can bridge technical expertise with business strategy, particularly in the buy-now-pay-later (BNPL) and alternative lending space. The emphasis on customer servicing analytics indicates a maturing market where customer retention and experience optimization are becoming key differentiators.

Role Significance

Likely leads a team of 3-5 analysts while collaborating across multiple departments
Senior management position with significant influence on business strategy and customer experience optimization

Key Projects

Development of predictive models for customer behavior and risk assessment Implementation of data-driven service optimization strategies Creation of automated reporting systems for business intelligence Cross-functional initiatives to improve customer experience through data insights

Success Factors

Ability to translate complex data insights into actionable business strategies Strong stakeholder management skills across technical and business teams Experience in financial services analytics, particularly in consumer lending Proven track record of implementing data-driven solutions at scale

Market Demand

High demand position reflecting the critical need for data leadership in high-growth fintech companies, particularly those focused on consumer lending and payment solutions

Important Skills

Critical Skills

Advanced SQL expertise for complex data analysis and system design Strategic thinking ability to translate data insights into business value Stakeholder management skills for cross-functional collaboration

Beneficial Skills

Experience with machine learning applications in financial services Knowledge of regulatory compliance in consumer lending Familiarity with agile development methodologies

Unique Aspects

Role combines traditional analytics leadership with fintech innovation in an emerging market segment
Opportunity to influence product development in a rapidly growing unicorn company
Focus on real-world impact through financial accessibility initiatives

Career Growth

2-3 years in role before advancement opportunity, accelerated by company's rapid growth trajectory

Potential Next Roles

Director of Analytics Head of Data Science VP of Customer Analytics Chief Analytics Officer

Company Overview

Sunbit

Sunbit is a unicorn-status fintech company valued at $1.1B, focused on point-of-sale financing solutions with presence in over 21,000 service locations

Strong market position in specialized financing solutions, particularly in automotive, healthcare, and retail sectors
US-focused operation with significant market penetration in specific service sectors
Fast-paced, mission-driven environment with emphasis on innovation and collaborative problem-solving
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