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Application Support Analyst - Job Opportunity at Alta Genetics Inc.

Balzac, AB, Canada
Full-time
Senior
Posted: May 29, 2025
On-site
CAD 74,000 per year

Benefits

Comprehensive dental coverage providing preventive and restorative care benefits that reduce out-of-pocket healthcare expenses
Extended health care plan offering coverage beyond basic provincial health insurance including prescription drugs, vision care, and specialized treatments

Key Responsibilities

Drive operational excellence by conducting comprehensive performance analysis of critical computer systems and network infrastructure to ensure optimal business continuity
Serve as the primary technical problem-solving resource for end-users, minimizing downtime and maintaining productivity across the organization
Lead research and solution implementation initiatives by leveraging technical documentation and industry best practices to resolve complex system challenges
Enhance organizational capability through strategic user training and advisory services that improve overall technical competency and reduce future support incidents
Establish and maintain a centralized knowledge management system for technical solutions that serves as a strategic resource for the entire support team
Provide comprehensive business systems support including network and Internet connectivity solutions that directly impact operational efficiency
Execute incident management protocols to ensure rapid resolution of technical issues and maintain service level agreements

Requirements

Education

Master's degree

Experience

5 years or more

Required Skills

Spanish; Castilian JD Edwards Client focus Excellent oral communication Excellent written communication Organized Attention to detail
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Sauge AI Market Intelligence

Industry Trends

The agricultural technology sector is experiencing significant digital transformation as companies like Alta Genetics leverage advanced ERP systems and data analytics to optimize breeding programs and genetic research operations. This shift requires specialized technical support professionals who can bridge the gap between complex agricultural science applications and end-user functionality. Application support roles in specialized industries are increasingly requiring bilingual capabilities as companies expand their global reach, particularly in agricultural genetics where international collaboration and market expansion into Spanish-speaking regions represents significant growth opportunities. The demand for JD Edwards expertise continues to grow as organizations seek to maximize their existing ERP investments rather than undertaking costly system replacements, creating a specialized niche market for professionals with deep knowledge of this enterprise platform.

Salary Evaluation

The CAD 74,000 annual salary is competitive for the Alberta market and reflects the specialized nature of supporting JD Edwards systems in a niche agricultural technology environment. This compensation aligns well with senior-level application support roles in Western Canada, particularly considering the combination of advanced education requirements and industry-specific expertise demanded.

Role Significance

Typically operates within a lean IT support structure of 3-5 technical professionals, likely serving as the senior technical specialist responsible for mentoring junior team members and handling the most complex system integration challenges.
This senior-level position represents a critical technical leadership role within the organization's IT infrastructure, requiring independent decision-making capabilities and the ability to serve as the primary escalation point for complex technical issues affecting business operations.

Key Projects

Implementation and optimization of JD Edwards modules specific to agricultural genetics data management and breeding program tracking systems Development of comprehensive user training programs for specialized agricultural research applications and laboratory information management systems Integration projects connecting JD Edwards with specialized agricultural research databases and genetic analysis platforms

Success Factors

Deep technical proficiency in JD Edwards combined with strong analytical problem-solving skills to diagnose complex system issues that impact critical agricultural research operations Exceptional communication abilities to translate technical concepts for agricultural scientists and researchers who rely on these systems for their daily work but may lack technical backgrounds Cultural competency and Spanish language skills to support international operations and facilitate communication with global research partners and subsidiaries Ability to work under pressure during critical periods such as breeding season data collection or regulatory reporting deadlines when system downtime could impact valuable research outcomes

Market Demand

High demand exists for professionals combining technical support expertise with agricultural industry knowledge and JD Edwards specialization, as this represents a unique skill intersection that few candidates possess in the Canadian market.

Important Skills

Critical Skills

JD Edwards expertise is absolutely essential as this appears to be the primary enterprise system supporting all business operations, requiring deep functional knowledge to troubleshoot complex integration issues and support advanced agricultural genetics workflows that may not exist in standard ERP implementations Spanish language proficiency is critical for supporting international operations and communicating with global research partners, particularly as the agricultural genetics industry involves extensive international collaboration and market expansion into Latin American regions Strong analytical and problem-solving abilities are essential given the complex nature of agricultural research applications that often involve custom integrations between scientific research systems and business operations platforms

Beneficial Skills

Understanding of agricultural industry business processes and regulatory requirements would significantly enhance effectiveness in supporting specialized applications used for genetic research and breeding program management Experience with laboratory information management systems (LIMS) integration would be valuable given the scientific research focus of the organization Project management skills would be beneficial for leading system upgrade initiatives and coordinating complex technical implementations that span multiple departments and research facilities

Unique Aspects

The combination of advanced agricultural genetics applications with JD Edwards ERP systems creates a highly specialized technical environment that few professionals have experience supporting
Bilingual Spanish requirements suggest international operations support responsibilities that extend beyond typical domestic application support roles
The agricultural genetics industry operates on unique seasonal cycles and regulatory requirements that create distinct technical support challenges and priorities
Integration of complex scientific research data management with traditional business operations systems requires understanding of both domains

Career Growth

Career progression to management or specialized consulting roles typically occurs within 2-3 years given the specialized skill set and growing demand for agricultural technology expertise.

Potential Next Roles

JD Edwards Technical Consultant specializing in agricultural industry implementations IT Systems Manager overseeing enterprise applications in biotechnology or agricultural research organizations Business Systems Analyst focusing on agricultural technology solutions and research data management

Company Overview

Alta Genetics Inc.

Alta Genetics Inc. operates as a leading player in the global agricultural genetics industry, specializing in bovine genetics and artificial insemination services that serve dairy and beef producers worldwide. The company maintains a strong focus on genetic research and development, requiring sophisticated information systems to manage complex breeding data and genetic analysis.

Positioned as a significant competitor in the North American agricultural genetics market with established international presence, particularly in markets where Spanish language capabilities provide competitive advantages for client relationship management and technical support.
The Balzac, Alberta location serves as a strategic hub for Western Canadian operations while supporting the company's broader North American market presence, requiring technical support professionals who can manage systems across multiple time zones and regulatory environments.
The organization likely maintains a collaborative, science-focused culture that values precision, attention to detail, and long-term thinking consistent with agricultural research cycles, while embracing technology solutions that enhance research capabilities and operational efficiency.
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