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Application Support Consultant - Job Opportunity at REVELATION SOFTWARE CONCEPTS PTY. LTD

Melbourne, Australia
Full-time
Mid-level
Posted: April 11, 2025
On-site
AUD 82,000-88,000 per year

Benefits

Flexible work arrangements
Professional development opportunities
Global exposure working with international clients
Collaborative team environment

Key Responsibilities

Lead technical support and troubleshooting for Rev-Trac platform, ensuring enterprise-wide system stability
Drive continuous improvement through analysis of support metrics and user feedback
Architect and implement configuration solutions for complex client environments
Collaborate with engineering teams on product development and enhancement
Manage integration implementations with major enterprise tools like Azure DevOps and ServiceNow
Develop and maintain technical documentation and training materials
Provide strategic recommendations for platform optimization and user adoption

Requirements

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Experience

Minimum of 3 years' experience in software development or application support in Rev-Trac

Required Skills

SAP and SAP Basis experience Linux/Unix environments expertise Java log analysis JIRA, ServiceNow, or Azure DevOps experience Strong analytical and problem-solving skills Excellent verbal and written communication skills
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Sauge AI Market Intelligence

Industry Trends

SAP ecosystem is experiencing rapid transformation with increased focus on automation and DevOps integration, creating growing demand for specialists who can bridge traditional SAP operations with modern delivery practices Rising adoption of cloud-based SAP solutions is driving need for expertise in hybrid deployment models and integrated change management Increasing complexity of enterprise software landscapes is elevating the importance of specialized SAP change management tools and expertise

Salary Evaluation

Market rate for this role typically ranges from AUD 80,000 to 95,000, placing this offer at the mid-range. Given the specialized nature of Rev-Trac expertise, candidates with strong SAP background could potentially command higher compensation.

Role Significance

Typical structure involves working within a specialized technical team of 5-8 members, collaborating with broader development and product teams of 15-20 people
Mid-level technical position with significant client-facing responsibilities and potential for growth into senior technical or team lead roles

Key Projects

Enterprise-wide Rev-Trac implementations and upgrades Integration projects with major DevOps tools and ITSM platforms Performance optimization and system stability improvements Client-specific customization and configuration projects

Success Factors

Deep understanding of SAP change management principles and practices Strong technical troubleshooting capabilities combined with excellent communication skills Ability to translate complex technical concepts for varied stakeholder audiences Proactive problem-solving approach with focus on long-term solutions

Market Demand

High demand with limited talent pool due to specialized Rev-Trac expertise requirement. SAP-focused roles continue to show strong market demand, particularly those combining traditional SAP knowledge with modern DevOps practices.

Important Skills

Critical Skills

SAP technical knowledge - essential for understanding client environments and troubleshooting complex issues Rev-Trac expertise - core requirement for providing effective support and solutions DevOps tool integration knowledge - crucial for modern enterprise implementations

Beneficial Skills

Cloud platform experience Automation scripting capabilities ITIL framework knowledge Agile methodology understanding

Unique Aspects

Specialized focus on SAP change management provides deep expertise development opportunity
Direct involvement with enterprise-level digital transformation initiatives
Combination of technical depth and client interaction offers broad professional development

Career Growth

2-3 years in role before advancement, depending on performance and organizational growth

Potential Next Roles

Senior Application Support Consultant Technical Team Lead Solutions Architect DevOps Engineer Specialist

Company Overview

REVELATION SOFTWARE CONCEPTS PTY. LTD

Revelation Software Concepts is a specialized provider in the SAP ecosystem, focusing on change management and DevOps automation solutions since 1999

Established player in the SAP tools market with strong presence in Asia-Pacific region and growing global footprint
Melbourne headquarters with significant presence in Australian market and expanding international operations
Technical excellence-focused environment with emphasis on continuous learning and collaborative problem-solving
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  • Salary estimates and market demand analysis
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