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Application Support Senior Analyst - Job Opportunity at Duck Creek Technologies

Paris, France
Full-time
Senior
Posted: January 21, 2025
Remote
EUR 55,000 - 75,000 annually based on Paris market rates for senior insurance technology roles

Benefits

Flexible-first work environment with remote options
Global company culture focused on inclusion and diversity
Professional development opportunities
Modern technology stack exposure
Collaborative work environment

Key Responsibilities

Lead functional support for reinsurance management application (DCR)
Provide advanced technical troubleshooting and incident resolution
Drive continuous improvement of support processes and knowledge base
Collaborate with cross-functional teams for system enhancements
Manage customer satisfaction through prompt issue resolution

Requirements

Education

Bachelor's or Masters Degree and/or equivalent experience relevant to functional area

Experience

3+ years experience in product support related role

Required Skills

English language proficiency French language skills (preferred) Experience with enterprise software products Knowledge of ITIL frameworks Insurance industry technology experience Agile methodology knowledge Strong problem-solving abilities Application monitoring expertise Advanced communication skills Multi-tasking capabilities IT environment understanding Incident management experience Customer service orientation Organizational skills Analytical capabilities
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Sauge AI Market Intelligence

Industry Trends

Insurance technology modernization is driving increased demand for cloud-native platform expertise Growing focus on reinsurance automation and digital transformation in the P&C insurance sector Shift towards SaaS solutions in insurance technology creating strong demand for support roles

Role Significance

Typically part of a 5-10 person support team within larger technology organization
Senior individual contributor role with potential for team leadership and architectural input

Key Projects

Implementation of new reinsurance management features Support process optimization initiatives Knowledge base development and maintenance Customer satisfaction improvement programs

Success Factors

Deep understanding of insurance business processes combined with technical expertise Ability to bridge communication between technical teams and business stakeholders Strong incident management and problem-solving capabilities Proactive approach to identifying and preventing potential issues

Market Demand

High demand due to insurance industry digital transformation initiatives and limited talent pool with combined insurance and technical expertise

Important Skills

Critical Skills

Insurance domain knowledge crucial for understanding complex reinsurance processes Technical troubleshooting capabilities essential for efficient problem resolution Strong communication skills vital for stakeholder management

Beneficial Skills

Project management methodologies Cloud technology familiarity Performance analysis capabilities

Unique Aspects

Combination of insurance domain expertise with modern technology stack
Flexible-first work environment unusual in traditional insurance sector
Strong emphasis on employee development and internal mobility

Career Growth

2-3 years in role before advancement opportunities, depending on performance and organizational growth

Potential Next Roles

Technical Team Lead Solutions Architect Product Support Manager Implementation Consultant

Company Overview

Duck Creek Technologies

Leading provider of SaaS solutions for the P&C insurance industry with strong market presence and growth trajectory

Established player in insurance technology with over 1,000 successful implementations
Growing European presence with strong focus on French market expansion
Innovation-focused environment with emphasis on work-life balance and professional development
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Job Listings Data

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  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

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