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Apps Quality Evaluation Representative - Spanish - Job Opportunity at Accenture

Dublin, Ireland
Full-time
Mid-level
Posted: May 17, 2025
On-site
EUR 35,000 - 45,000 per year based on Dublin market rates for specialized content moderation roles

Benefits

International enterprise experience with career advancement opportunities
Comprehensive training program focusing on technical and soft skills
Regular company social events fostering team connectivity
Professional development and upskilling programs
Work-life balance with rotating shift schedules
Collaborative multicultural work environment

Key Responsibilities

Lead quality assurance reviews of mobile applications to ensure compliance with platform policies and user safety standards
Analyze and evaluate applications for policy violations while maintaining strict quality and turnaround metrics
Provide strategic feedback on policy implementation and application review processes
Manage time-sensitive review queues while maintaining accuracy standards
Collaborate with cross-functional teams to escalate critical issues and maintain policy consistency
Contribute to policy evolution through detailed feedback and trend analysis
Navigate complex cultural contexts to ensure appropriate content evaluation

Requirements

Education

Bachelor's Degree preferred (any field)

Experience

1-2 years in a professional work environment

Required Skills

Fluent Spanish and English language proficiency Strong critical thinking and decision-making abilities Technical proficiency with Android systems and app stores Problem solving and escalation management Research and analytical capabilities Attention to detail Writing composition Multi-tasking abilities Call/conversation management Emotional resilience and stress management Cultural awareness (specifically American culture) Objective decision-making abilities

Certifications

Leaving Certificate or High School equivalent
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Sauge AI Market Intelligence

Industry Trends

The mobile app economy continues to expand rapidly, with increased focus on content moderation and user safety creating sustained demand for quality evaluation roles Growing emphasis on AI-assisted content moderation is shifting human reviewer roles toward more complex decision-making and policy interpretation Rising importance of cultural context in content moderation is driving demand for multilingual evaluators with strong cultural awareness

Role Significance

Typically part of a 20-30 person multilingual review team with matrix reporting structure
Mid-level position with significant responsibility for maintaining platform integrity and user trust

Key Projects

Large-scale app review campaigns during major platform policy updates Special category app reviews requiring cultural sensitivity Policy feedback and improvement initiatives Cross-functional collaboration on emerging threat detection

Success Factors

Strong ability to balance speed and accuracy in high-volume review environments Excellence in cultural context interpretation and policy application Resilience in handling potentially challenging content while maintaining objectivity Ability to adapt to rapidly evolving policy landscapes and technological changes

Market Demand

High and increasing due to expanding mobile app marketplace and growing focus on user safety and content quality

Important Skills

Critical Skills

Spanish-English bilingual capability is essential for market coverage and cultural context understanding Technical proficiency with mobile applications enables effective evaluation Emotional resilience is crucial for long-term success in content review roles Cultural awareness ensures appropriate context interpretation

Beneficial Skills

Additional language skills could enable career growth Project management experience would support progression to leadership roles Understanding of machine learning and AI trends in content moderation Knowledge of global digital policy frameworks

Unique Aspects

Combination of technical evaluation and cultural awareness requirements sets this role apart from standard content moderation positions
Rotating shift schedule with potential night work indicates global operation scope
Strong emphasis on emotional resilience and objective decision-making reflects evolving nature of content moderation roles

Career Growth

Typical progression to team lead or specialist role within 2-3 years with demonstrated expertise

Potential Next Roles

Team Lead - Content Moderation Policy Specialist Quality Assurance Manager Trust and Safety Program Manager

Company Overview

Accenture

Accenture is a Fortune Global 500 professional services company leading in digital transformation and technology consulting

Top-tier global professional services firm with strong presence in technology and operations services
Major employer in Dublin's technology sector with significant investment in content moderation operations
Fast-paced, multicultural environment with strong emphasis on professional development and innovation
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