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Asset Owner Index Client Success Manager - Job Opportunity at MSCI Inc

Sydney, Australia
Full-time
Senior
Posted: May 21, 2025
Hybrid
AUD 150,000 - 200,000 per year based on Sydney market rates for senior client-facing roles in financial services

Benefits

Comprehensive health and wellbeing programs
Advanced technology and collaborative workspaces
Flexible working arrangements
Professional development through Learning@MSCI platform
LinkedIn Learning Pro access
Global mobility opportunities
Employee Resource Groups for diversity and inclusion
Financial advisory services
Legal support services
Parental leave benefits

Key Responsibilities

Lead strategic client relationship management for asset owner index products
Drive client satisfaction through expert methodology guidance and issue resolution
Conduct quarterly performance analysis and strategic presentations
Develop and execute account-specific retention strategies
Collaborate with research teams on index methodology optimization
Provide market intelligence and competitive insights to internal stakeholders
Manage client training and education programs
Execute service quality monitoring and reporting

Requirements

Education

Numerate bachelor's degree in Economics or Finance

Experience

5-7 years experience in client relationship management

Required Skills

Excellent communication and presentation skills Strong understanding of capital markets Knowledge of investment products Organizational skills Project management capabilities Fluency in English

Certifications

CFA (preferred)
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Sauge AI Market Intelligence

Industry Trends

Increasing demand for ESG and sustainable index solutions in the asset owner space Growing complexity in custom index requirements as institutional investors seek more sophisticated investment strategies Rising importance of data analytics and reporting capabilities in index management Shift towards digital client engagement and remote service delivery models

Role Significance

Typically part of a specialized team of 5-8 client success managers, supporting multiple institutional clients with varying complexity levels.
Senior individual contributor role with significant client impact and internal influence. Position requires both technical expertise and strategic client management capabilities.

Key Projects

Custom index development and implementation Methodology optimization initiatives Client portfolio alignment reviews Service quality enhancement programs Strategic client retention campaigns

Success Factors

Deep understanding of institutional investment processes Ability to translate complex methodologies into actionable insights Strong project management and stakeholder coordination skills Proactive problem-solving approach with high attention to detail Balance of technical expertise with client relationship management

Market Demand

High demand with growing emphasis on technical expertise combined with relationship management skills. The role represents a critical function in the index provider space as asset owners increasingly seek customized solutions.

Important Skills

Critical Skills

Index methodology expertise - Essential for providing strategic guidance and problem-solving Client relationship management - Core to maintaining and growing institutional partnerships Financial markets knowledge - Fundamental to understanding client needs and market context Communication skills - Critical for translating complex concepts to diverse stakeholders

Beneficial Skills

Additional language skills - Valuable for international client engagement Programming/quantitative skills - Useful for data analysis and custom solutions Project management certification - Helpful for managing complex client implementations Industry certifications beyond CFA - Advantageous for career progression

Unique Aspects

Direct involvement in shaping investment strategies for major institutional investors
Combination of technical index expertise with strategic client advisory
Access to global network of investment professionals and thought leaders
Opportunity to influence product development and methodology enhancement

Career Growth

2-3 years in role before advancement, depending on performance and market conditions

Potential Next Roles

Head of Client Success Index Product Manager Senior Investment Consultant Client Strategy Director

Company Overview

MSCI Inc

MSCI is a global leader in investment decision support tools and services with over 50 years of expertise in research, data, and technology.

Industry leader in index provision and investment analytics, competing with FTSE Russell and S&P Dow Jones Indices.
Strategic position in Asia-Pacific market with Sydney office serving as key hub for institutional clients in the region.
High-performance environment with emphasis on innovation, collaboration, and professional development.
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