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Assistant Director (Operation, Customer Applications) - Job Opportunity at Singapore Power

Singapore, Singapore
Full-time
Senior
Posted: June 14, 2025
On-site
SGD 120,000 - 160,000 annually based on the senior management level, team size of 28 staff members, operational responsibility scope, and Singapore's competitive utility sector compensation standards for assistant director positions

Benefits

Performance-based attractive remuneration package that rewards excellence and achievement beyond standard market compensation
Collaborative team-oriented work environment designed to foster innovation and professional growth through shared knowledge and collective problem-solving
Professional development opportunities focused on expanding skillsets and career portfolio advancement within the energy sector

Key Responsibilities

Lead and manage a team of 28 professionals in processing critical utility account operations across both non-contestable and contestable markets, directly impacting customer service delivery and operational efficiency
Drive performance excellence by ensuring team members achieve established KPIs while maintaining timely completion of all customer applications and service requests
Develop comprehensive staff development programs to expand team capabilities and create a more versatile, skilled workforce aligned with evolving industry demands
Spearhead process automation and digitization initiatives to streamline operations, enhance customer convenience, and maximize operational efficiency through strategic technology adoption
Manage complex escalated customer cases requiring senior-level intervention, ensuring satisfactory resolution while maintaining company reputation and customer relationships
Align operational activities with corporate strategic objectives to deliver exceptional customer service, support digital transformation initiatives, and cultivate a safety-first organizational culture

Requirements

Education

Minimum qualification a degree holder from recognized university

Experience

At least 8 years' experience running operations in a leader position

Required Skills

Strong leadership work ethics and good time management ability to prioritise tasks and work under pressure Good people management and engagement skills strong communicator both in writing and speech Experienced in SAP S/4 HANA an advantage Knowledge of the rules and regulations of Open Electricity Market in Singapore is preferred
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Sauge AI Market Intelligence

Industry Trends

The Asia-Pacific energy sector is experiencing unprecedented transformation driven by decarbonization mandates and smart grid implementations, creating significant demand for operational leaders who can navigate both traditional utility operations and emerging digital energy platforms. Singapore's position as a regional energy hub is particularly strengthening as governments across the region implement carbon neutrality commitments by 2050. Deregulated electricity markets across Asia-Pacific are expanding rapidly, with Singapore's Open Electricity Market serving as a model for other regional markets. This creates substantial career opportunities for professionals with experience in both contestable and non-contestable market operations, as utilities across the region seek to replicate Singapore's successful market liberalization. Digital transformation in utilities is accelerating beyond simple automation to encompass AI-driven customer service, predictive maintenance, and real-time grid optimization. Leaders who can successfully manage the transition from legacy systems to digital platforms while maintaining operational excellence are increasingly valuable in the regional market. The integration of renewable energy sources and distributed generation is fundamentally changing utility operations, requiring operational leaders who understand both traditional grid management and emerging energy storage, demand response, and peer-to-peer energy trading technologies.

Role Significance

Direct management of 28 staff members indicates a substantial operational department with likely additional indirect reports through team leads and supervisors, suggesting total organizational influence over 40-50 personnel across multiple operational functions
Senior management position with significant operational authority, evidenced by responsibility for a substantial team of 28 staff members and direct impact on customer service delivery across Singapore's electricity market. The role represents a critical link between executive strategy and operational execution within Singapore Power's organizational hierarchy.

Key Projects

Implementation of SAP S/4 HANA systems integration to modernize utility operations and improve customer service delivery timelines Development and execution of process automation initiatives to reduce manual workload and improve accuracy in account management operations Management of Open Electricity Market regulatory compliance projects ensuring adherence to evolving market rules and customer protection requirements Digital transformation initiatives focused on customer self-service capabilities and streamlined application processing workflows

Success Factors

Demonstrated ability to balance operational efficiency with customer service excellence while managing large teams through periods of technological and regulatory change in the utility sector Strong understanding of both traditional utility operations and emerging digital platforms, with particular emphasis on SAP enterprise systems and their application in utility customer management Exceptional stakeholder management capabilities required to coordinate between internal teams, regulatory bodies, and diverse customer segments across Singapore's competitive electricity market Strategic thinking combined with operational execution skills necessary to implement automation initiatives while maintaining service quality and team morale during transformation periods

Market Demand

High demand driven by regional energy transition initiatives, Singapore's role as an energy hub, and the critical need for experienced operational leaders who can manage both traditional utility operations and digital transformation initiatives

Important Skills

Critical Skills

People management and team leadership capabilities are essential given the substantial team size and the need to maintain service quality while implementing operational changes. Strong leadership skills directly impact customer satisfaction, team productivity, and successful project implementation in utility operations. Deep understanding of electricity market regulations and Open Electricity Market operations is crucial as Singapore's deregulated market model influences policy development across Asia-Pacific. This expertise creates significant career mobility and consulting opportunities throughout the region. Process improvement and automation experience becomes increasingly valuable as utilities across Asia-Pacific seek to modernize operations while maintaining reliability. Leaders who can successfully implement digital transformation while managing large teams are highly sought after in the regional market.

Beneficial Skills

SAP S/4 HANA expertise provides significant competitive advantage as utilities regionwide adopt enterprise resource planning systems to improve operational efficiency and customer service delivery Project management certification and experience would enhance ability to lead major transformation initiatives and position for advancement to director-level roles with broader strategic responsibility Understanding of emerging energy technologies including renewable integration, energy storage, and demand response programs would provide valuable context for future utility operations and strategic planning initiatives

Unique Aspects

Direct exposure to both contestable and non-contestable electricity market operations provides comprehensive understanding of utility market dynamics that is highly transferable across Asia-Pacific's evolving energy markets
Management of 28 staff members in customer applications processing offers substantial people leadership experience that significantly enhances career progression potential within the utility sector
Integration with SAP S/4 HANA systems provides valuable enterprise software experience that is increasingly critical as utilities across the region modernize their operational platforms
Singapore's role as a regional energy hub creates unique networking and career development opportunities with international energy companies, government agencies, and technology providers

Career Growth

Progression to director level typically occurs within 3-5 years given the substantial team management experience and operational scope, with acceleration possible through successful digital transformation project delivery and market expansion initiatives

Potential Next Roles

Director of Operations or Customer Services within Singapore Power or regional utility companies, representing the natural progression from assistant director level with expanded P&L responsibility Regional Operations Manager for international utility companies expanding across Asia-Pacific markets, leveraging experience with deregulated electricity markets Chief Operating Officer positions at mid-sized energy companies or startups focused on energy technology and smart grid solutions Consulting Director roles with major consulting firms specializing in utility transformation and energy market development across Asia-Pacific

Company Overview

Singapore Power

Singapore Power Group represents one of Asia-Pacific's most significant utility organizations, operating critical electricity and gas infrastructure across Singapore and expanding internationally into Australia and China. The company serves as Singapore's primary electricity transmission and distribution operator while also developing sustainable energy solutions and smart grid technologies that position it at the forefront of regional energy transformation.

Dominant market position as Singapore's primary utility infrastructure owner and operator, with strong competitive advantages through government backing, extensive regional expansion, and leadership in smart grid technology implementation across Asia-Pacific markets
Singapore Power's operations span multiple Asia-Pacific markets with significant influence on regional energy policy and infrastructure development, creating substantial career opportunities for professionals seeking international exposure within the energy sector
Large corporation environment emphasizing safety, operational excellence, and innovation, with strong emphasis on professional development and career progression supported by substantial training budgets and cross-functional project opportunities
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