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Assistant Facilities Manager - Job Opportunity at JLL

Hong Kong, HK
Full-time
Mid-level
Posted: May 29, 2025
On-site
HKD 480,000 - 600,000 annually (USD 61,500 - 76,900). This estimate reflects Hong Kong's premium market positioning, the mid-level nature of the assistant facilities manager role, and JLL's position as a top-tier global real estate services firm. Bilingual requirements and technical expertise command higher compensation in this market.

Benefits

Comprehensive personalized benefits package prioritizing mental, physical and emotional health, positioning JLL as an employer that invests in holistic employee wellbeing beyond standard healthcare coverage
Professional growth and development opportunities with mentorship programs, demonstrating JLL's commitment to career advancement in a competitive real estate market
Flexible work arrangements supporting work-life integration, a premium benefit in Hong Kong's demanding business environment
Access to world-class training and development programs leveraging JLL's global expertise and resources
Supportive company culture emphasizing diversity and inclusion, creating psychological safety and belonging in the workplace

Key Responsibilities

Drive strategic client relationship management and stakeholder engagement to strengthen JLL's market position and ensure long-term partnership retention in Hong Kong's competitive commercial real estate sector
Lead operational excellence initiatives by implementing best practices and standardized procedures that directly impact client satisfaction scores and contract renewals
Execute comprehensive performance management and compliance oversight, ensuring all facilities meet stringent regulatory requirements while maintaining JLL's reputation for service excellence
Manage complex vendor relationships and contract negotiations, optimizing cost efficiency while maintaining service quality standards that differentiate JLL from competitors
Provide transformational leadership to cross-functional teams and external vendors, fostering high-performance culture that drives innovation and continuous improvement in facility operations
Oversee financial performance and budget management for multiple sites, directly contributing to profit margins and operational efficiency metrics

Requirements

Education

Bachelor's degree in Facilities Management, Engineering or a related field

Experience

Minimum 4 years of experience

Required Skills

comprehensive knowledge of building systems (HVAC, electrical, plumbing, security) solid understanding of space planning and workplace optimization principles proficiency in MS Office suite and facility management software experience with vendor management, including contract negotiation and performance oversight strong problem-solving abilities and attention to detail excellent communication and interpersonal skills, with the ability to build relationships with clients and stakeholders proven ability to prioritize tasks, manage time effectively, and work independently fluency in both written and spoken English and Cantonese
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Sauge AI Market Intelligence

Industry Trends

The commercial real estate facilities management sector in Asia-Pacific is experiencing rapid digital transformation, with increased adoption of IoT sensors, predictive maintenance technologies, and integrated building management systems driving operational efficiency and sustainability outcomes. Hong Kong's premium office market is increasingly focused on ESG compliance and green building certifications, requiring facilities managers to demonstrate expertise in sustainability practices and energy management to meet tenant expectations and regulatory requirements. Post-pandemic workplace optimization has become critical, with facilities managers now responsible for implementing flexible space solutions, health and safety protocols, and technology integration to support hybrid work models and enhanced employee experience.

Role Significance

Typically manages 8-15 direct reports including facility coordinators, maintenance technicians, and administrative staff, while coordinating with 20-30 external vendor personnel across multiple client sites, requiring strong matrix management and influence skills.
This mid-level management position serves as a critical bridge between operational execution and strategic facility oversight, with significant autonomy in vendor management, client relationships, and team leadership while reporting to senior facilities management. The role carries substantial responsibility for multi-site operations and direct impact on client satisfaction metrics.

Key Projects

Implementation of comprehensive preventive maintenance programs across multiple high-rise commercial properties to minimize downtime and extend asset lifecycle Leading workplace optimization initiatives including space utilization studies, hot-desking implementations, and technology integration projects to enhance tenant experience and operational efficiency Managing complex renovation and fit-out projects coordinating with architects, contractors, and tenants while maintaining business continuity in occupied buildings

Success Factors

Exceptional relationship management skills to navigate complex stakeholder environments including demanding corporate clients, government regulators, and diverse vendor networks while maintaining JLL's premium service reputation Technical proficiency across multiple building systems combined with business acumen to optimize operational costs while meeting stringent performance standards and compliance requirements Cultural intelligence and bilingual communication capabilities essential for success in Hong Kong's international business environment where Eastern and Western business practices intersect Proactive problem-solving and crisis management abilities to handle emergency situations, regulatory changes, and client escalations while maintaining operational continuity and service excellence

Market Demand

High demand driven by Hong Kong's status as a major financial hub with extensive commercial real estate portfolio, ongoing infrastructure development, and the critical need for experienced bilingual professionals who can navigate both international corporate standards and local regulatory environments.

Important Skills

Critical Skills

Bilingual English-Cantonese communication serves as the foundation for success in Hong Kong's international business environment, enabling effective interaction with diverse stakeholders from multinational corporations to local government officials and vendors Comprehensive building systems knowledge (HVAC, electrical, plumbing, security) is essential for maintaining operational excellence in Hong Kong's sophisticated commercial properties where downtime can cost clients millions and impact JLL's reputation Vendor management and contract negotiation skills directly impact profitability and service delivery, requiring ability to balance cost optimization with quality standards while managing complex supplier relationships in a competitive market

Beneficial Skills

Advanced facility management software proficiency and PropTech familiarity will become increasingly valuable as the industry undergoes digital transformation, with early adopters gaining competitive advantage in efficiency and client service delivery Sustainability and ESG knowledge is rapidly becoming essential as Hong Kong implements stricter environmental regulations and corporate clients demand green building certifications and carbon footprint reduction Project management certification and change management skills will enhance career prospects as facilities management evolves toward strategic business partnership roles requiring broader organizational impact and transformation capabilities

Unique Aspects

Bilingual English-Cantonese requirement creates competitive advantage in Hong Kong's international business environment, opening doors to both multinational corporations and local enterprises requiring sophisticated facility management services
Direct exposure to JLL's premium client portfolio including Fortune 500 companies, financial institutions, and government entities, providing accelerated learning opportunities and prestigious career credentials
Integration with JLL's global technology platforms and innovation initiatives, including PropTech solutions and sustainability programs that position professionals at the forefront of industry transformation
Opportunity to work within Hong Kong's unique regulatory environment and high-density urban infrastructure, developing specialized expertise in complex building systems and space optimization that is highly transferable across international markets

Career Growth

Career progression typically occurs within 2-4 years for high performers, with JLL's global platform providing opportunities for international assignments and specialized practice area development in areas such as sustainability, technology integration, or strategic consulting.

Potential Next Roles

Senior Facilities Manager overseeing larger portfolios or premium client accounts within 2-3 years, with increased P&L responsibility and strategic planning involvement Regional Facilities Manager coordinating operations across multiple Asia-Pacific markets, requiring expanded business development and team leadership capabilities Client Account Director transitioning to business development and relationship management roles leveraging operational expertise and client relationships

Company Overview

JLL

JLL stands as the world's leading professional services and investment management firm specializing in real estate, with operations spanning over 80 countries and a workforce exceeding 102,000 professionals globally. The company serves as a strategic advisor to real estate owners, occupiers, and investors, providing comprehensive services from property management to investment advisory.

As a Fortune 500 company and industry leader, JLL commands premium market positioning with the largest market share in commercial real estate services globally. The firm's scale and reputation enable access to the most prestigious clients and complex mandates, providing employees with exposure to industry-leading projects and career development opportunities.
Hong Kong serves as JLL's strategic Asia-Pacific headquarters, managing operations across the region's most dynamic markets including mainland China, Singapore, Tokyo, and Sydney. This positioning offers exceptional exposure to international clients, cross-border transactions, and regional growth opportunities in the world's fastest-growing real estate markets.
JLL promotes a performance-driven culture emphasizing collaboration, innovation, and professional excellence, with strong commitment to diversity and inclusion initiatives. The company's global scale provides extensive networking opportunities, international career mobility, and access to cutting-edge industry knowledge and best practices.
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