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Assistant Manager, Data Analyst - Job Opportunity at Genpact

Gurugram, India
Full-time
Mid-level
Posted: March 4, 2025
On-site
INR 8,00,000 - 12,00,000 per annum based on Gurugram market rates for Assistant Manager roles in global capability centers

Benefits

Global career exposure with Fortune 500 clients
Professional development opportunities in data and technology
Multinational work environment with cross-cultural exposure
Career advancement within a fast-growing professional services firm

Key Responsibilities

Lead data collection and analysis initiatives to drive operational improvements
Manage customer relationships and resolve complex escalations
Oversee cost management processes utilizing advanced analytics
Drive process optimization through critical analysis and innovation
Develop and implement data-driven solutions for operational efficiency
Collaborate across global teams to deliver client solutions

Requirements

Education

Bachelor's degree in Technology or equivalent

Experience

Previous experience in customer service role

Required Skills

Advanced Excel VBA Python MS Access Problem solving Customer service Written and verbal English communication Critical thinking Data analysis
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Sauge AI Market Intelligence

Industry Trends

Digital transformation initiatives are driving increased demand for data analysts who can bridge technical and operational functions Growing emphasis on automation and AI integration in professional services requires hybrid skillsets combining technical expertise with business acumen Rising importance of cost optimization and operational efficiency in global service delivery models

Role Significance

Typically leads a team of 5-8 analysts while coordinating with multiple stakeholder groups across global delivery centers
Mid-management position with dual focus on technical delivery and team leadership, representing a critical link between operational execution and strategic objectives

Key Projects

Process optimization and cost reduction initiatives Customer experience enhancement programs Data-driven operational improvements Cross-functional digital transformation projects

Success Factors

Strong balance of technical expertise and business acumen Ability to translate data insights into actionable business recommendations Excellence in stakeholder management across global teams Proactive problem-solving mindset with focus on continuous improvement

Market Demand

High demand position due to increasing focus on data-driven decision making and digital transformation initiatives across Fortune 500 companies

Important Skills

Critical Skills

Advanced Excel and data analysis capabilities are essential for driving operational efficiency Communication skills are crucial for managing global stakeholder relationships Problem-solving abilities are fundamental for process optimization

Beneficial Skills

Python programming skills indicate potential for automation and advanced analytics Project management capabilities would enhance career growth opportunities Industry-specific knowledge would provide competitive advantage

Unique Aspects

Opportunity to work with Fortune 500 clients on global transformation initiatives
Strong focus on technology and data-driven solutions
Clear career progression path within a rapidly growing organization
Exposure to diverse industries and business challenges

Career Growth

Typical progression to Senior Manager or equivalent role within 2-3 years based on performance and business growth

Potential Next Roles

Senior Manager - Analytics Program Manager - Digital Operations Domain Lead - Process Excellence Solutions Architect

Company Overview

Genpact

Genpact is a global professional services firm focused on digital transformation and technology-enabled business process management, serving numerous Fortune 500 clients

Leading position in digital operations and transformative services with strong presence in key global markets
Significant operations in India with Gurugram serving as a key delivery center for global clients
Fast-paced, innovation-focused environment with emphasis on continuous learning and global collaboration
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  • Critical success factors and key skills
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