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Assistant Quality Assurance Manager - Job Opportunity at Positive Fulfillment Services Ltd.

Etobicoke, Canada
Full-time
Mid-level
Posted: April 7, 2025
On-site
CAD 65,000 - 85,000 annually based on Toronto market rates for similar positions in healthcare logistics

Key Responsibilities

Strategic client portfolio management with focus on relationship development and service optimization
Cross-functional coordination between internal teams and external stakeholders for operational excellence
Quality control oversight and continuous process improvement implementation
Data-driven reporting and analytics for program performance evaluation
Customer experience enhancement through multi-channel support delivery
Financial operations management including billing coordination and resource allocation

Requirements

Education

Bachelor's Degree (preferred)

Experience

Customer service: 1 year (required)

Required Skills

Expert on Microsoft Office suite, especially Office and Excel Exceptional communication skills - verbal and written Possess an empathetic and nurturing personality Highly organized and detail oriented Ability to work in a fast paced, team driven environment
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Sauge AI Market Intelligence

Industry Trends

Healthcare and pharmaceutical logistics sectors are experiencing rapid growth due to increased focus on supply chain resilience and healthcare accessibility Digital transformation in fulfillment services is driving demand for tech-savvy quality assurance professionals Regulatory compliance requirements in healthcare logistics are becoming more stringent, elevating the importance of QA roles

Role Significance

Typically manages 3-5 direct reports in a department of 15-20 people
Mid-management position with significant operational oversight and quality control responsibilities

Key Projects

Implementation of quality management systems and standard operating procedures Client service optimization initiatives Compliance monitoring and reporting programs Process automation and efficiency improvements

Success Factors

Strong understanding of GMP (Good Manufacturing Practice) and pharmaceutical logistics requirements Excellent stakeholder management abilities across multiple organizational levels Data-driven decision-making capabilities combined with strong analytical skills Ability to maintain quality standards while managing high-volume operations

Market Demand

High demand with steady growth projected due to expanding healthcare logistics sector and increased focus on quality control in pharmaceutical supply chains

Important Skills

Critical Skills

Quality management systems expertise - Essential for maintaining compliance and service standards Customer relationship management - Critical for client retention and service delivery Process optimization capabilities - Key for improving operational efficiency Microsoft Office proficiency - Fundamental for data management and reporting

Beneficial Skills

Knowledge of healthcare logistics regulations Six Sigma or Lean methodology familiarity Project management capabilities ERP system experience

Unique Aspects

Specialized focus on healthcare and pharmaceutical industries provides unique exposure to regulated logistics operations
Combination of quality assurance and customer service responsibilities offers diverse skill development opportunities
Position at intersection of operational excellence and client relationship management

Career Growth

2-3 years in role before advancement, depending on performance and organizational growth

Potential Next Roles

Quality Assurance Manager Operations Manager Logistics Director Compliance Manager

Company Overview

Positive Fulfillment Services Ltd.

Leading Canadian healthcare logistics provider specializing in pharmaceutical and healthcare supply chain solutions

Well-established regional player in the healthcare logistics sector with strong growth potential
Significant presence in the Greater Toronto Area with national service capabilities
Fast-paced, process-oriented environment with strong focus on accuracy and customer service
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