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Assistant Retail Manager - Job Opportunity at Telstra

Norwood, Australia
Full-time
Mid-level
Posted: March 28, 2025
On-site
AUD 74,000-80,000 per year

Benefits

Flexible working arrangements with location choice
Gender Affirmation Leave
Additional Leave Day
Performance-based incentives
16 weeks full pay or 32 weeks half pay parental leave
Superannuation on parental leave
Access to 17,000 learning programs
University credits towards degrees
Global career opportunities across 22 countries
25% discount on Telstra products
Partner brand discounts

Key Responsibilities

Lead store strategy execution and team development
Drive sales performance and customer experience standards
Manage operational compliance and risk mitigation
Analyze business intelligence and identify growth opportunities
Oversee inventory management and loss prevention
Implement system and process improvements
Coach and develop retail team members
Manage store operations in Store Manager's absence
Handle financial operations and reconciliation
Support succession planning and talent development

Requirements

Experience

3 years in retail leadership/assistant management role

Required Skills

Data analysis and trend identification Team leadership and motivation Customer issue resolution Change management Technical knowledge of Telstra products In-store IT systems expertise People management Process implementation
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Sauge AI Market Intelligence

Industry Trends

Telecommunications retail is experiencing significant transformation with increased focus on digital integration and omnichannel experiences Growing emphasis on technical product knowledge as devices and services become more complex Shift towards experiential retail requiring enhanced customer engagement skills

Salary Evaluation

The offered salary range of AUD 74,000-80,000 is competitive for retail management positions in Australia, aligning with market standards for assistant manager roles in telecommunications retail

Role Significance

Typically supervising 5-10 customer advisors in a retail environment
Mid-level management position with significant operational autonomy and strategic input

Key Projects

Store transformation initiatives Team performance optimization programs Customer experience enhancement projects Operational efficiency improvements

Success Factors

Strong blend of technical and people management skills Ability to translate corporate strategy into actionable store-level initiatives Data-driven decision-making capabilities Change management expertise

Market Demand

High demand due to expanding telecommunications market and digital transformation initiatives

Important Skills

Critical Skills

Operational management expertise Technical product knowledge Team leadership capabilities Data analysis skills

Beneficial Skills

Change management experience Digital transformation knowledge Cross-functional collaboration abilities

Unique Aspects

Comprehensive benefits package exceeding industry standards
Strong focus on diversity and inclusion initiatives
Extensive learning and development opportunities
Clear career progression pathways

Career Growth

2-3 years in role before progression, depending on performance and market conditions

Potential Next Roles

Store Manager Area Manager Regional Retail Operations Manager Customer Experience Manager

Company Overview

Telstra

Telstra is Australia's largest telecommunications company with significant market presence and infrastructure

Market leader in Australian telecommunications with strong retail presence
Major employer in South Australia with established retail network
Progressive corporate culture emphasizing diversity, inclusion, and professional development
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  • Salary estimates and market demand analysis
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  • Critical success factors and key skills
  • Unique aspects of each position

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