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Assistant Retail Manager - Job Opportunity at Telstra Business Technology Centre Perth South

Alice Springs, Australia
Full-time
Mid-level
Posted: April 3, 2025
On-site
AUD 74,000-80,000 per year

Benefits

Flexible working arrangements with location and schedule autonomy
Comprehensive parental leave with 16 weeks full pay or 32 weeks half pay option
25% employee discount on Telstra products and services
Access to 17,000 learning programs with university credit potential
Performance-based incentive programs
Additional leave provisions including Gender Affirmation Leave
Global career opportunities across 22 countries
Partner discount program with 240+ brands

Key Responsibilities

Lead strategic store performance optimization targeting sales, customer experience and operational KPIs
Drive operational excellence through compliance monitoring and process improvement initiatives
Develop and execute inventory management strategies to minimize loss and maximize profitability
Provide advanced technical leadership for store systems and process implementation
Manage team performance through structured coaching and development programs
Oversee critical financial operations including banking reconciliation and inventory control
Support succession planning and talent development initiatives
Execute customer experience enhancement strategies through team leadership

Requirements

Experience

3 years experience in retail leadership / assistant management role

Required Skills

Data analysis and business intelligence capabilities Team leadership and performance management Customer service and problem-solving expertise Technical knowledge of Telstra products and services In-depth knowledge of Telstra store IT systems Change management and implementation experience Excellence in operational governance Strong communication and coaching abilities
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Sauge AI Market Intelligence

Industry Trends

Retail telecommunications is experiencing rapid digital transformation with increasing focus on omnichannel customer experience Growing emphasis on technical advisory roles in retail telecommunications as products become more complex Rising importance of data-driven decision making in retail management Shift towards experience-centered retail requiring enhanced soft skills alongside technical knowledge

Salary Evaluation

The offered salary range of AUD 74,000-80,000 is slightly below market average for similar roles in metropolitan areas, but competitive for Alice Springs. Market range typically spans AUD 75,000-95,000 depending on location and experience.

Role Significance

Typically oversees 5-10 Customer Advisors in a retail environment, varying by location size and market demand.
Mid-level management position with significant operational autonomy and strategic input. Direct reporting to Store Manager with substantial team leadership responsibilities.

Key Projects

Store performance optimization initiatives focusing on sales and customer experience metrics Implementation of new technical systems and operational processes Team development and succession planning programs Loss prevention and inventory management improvement projects

Success Factors

Strong balance of technical knowledge and people management skills Ability to translate strategic directives into actionable plans Excellence in operational governance and compliance management Demonstrated capability in coaching and developing high-performing teams

Market Demand

High demand position due to retail sector evolution and technical requirements. Telecommunications retail management roles show steady growth with increasing complexity of service offerings.

Important Skills

Critical Skills

Operational governance expertise is essential for maintaining compliance and driving store performance Technical system knowledge crucial for managing modern telecommunications retail environment People management skills vital for team development and performance optimization

Beneficial Skills

Change management capabilities valuable for implementing new systems and processes Data analysis skills important for performance optimization Project management abilities useful for coordinating multiple operational initiatives

Unique Aspects

Combination of retail management and technical expertise requirements sets this role apart from standard retail management positions
Strong emphasis on operational governance unusual for assistant manager level
Comprehensive benefits package exceeding industry standards
Significant focus on succession planning and leadership development

Career Growth

Typical progression to Store Manager within 2-3 years with strong performance

Potential Next Roles

Retail Store Manager Regional Retail Manager Operations Manager Customer Experience Manager

Company Overview

Telstra Business Technology Centre Perth South

Telstra is Australia's largest telecommunications provider with significant market presence and technological infrastructure.

Market leader in Australian telecommunications with strong brand recognition and established customer base.
Strategic location in Alice Springs serving central Australia, with opportunities for career mobility across national network.
Progressive corporate culture emphasizing diversity, inclusion, and work-life balance, with strong focus on employee development.
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