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Associate Customer Engineer - Job Opportunity at Reltio

Bangalore, India
Full-time
Entry-level
Posted: July 12, 2025
Hybrid
INR 8-12 lakhs per annum (USD 9,600-14,400). This estimate reflects entry-level technical roles in Bangalore's competitive SaaS market, with Reltio's enterprise focus and comprehensive benefits package likely positioning toward the higher end of this range.

Benefits

Comprehensive parental leave program including 26 weeks maternity and 15 days paternity leave, positioning well above industry standards
Generous annual leave allocation of 36 days combining sick and earned leave, providing exceptional work-life balance
Unique global recharge weeks offering 2 additional weeks off annually, demonstrating commitment to employee wellness
Comprehensive family health coverage including parents with top-up options, extending beyond typical employee-only plans
Complete financial protection suite including life, accidental, and health insurance
Modern remote work support with home office setup allowance and mobile/internet reimbursements
On-site meal provisions eliminating daily food expenses and enhancing workplace convenience
24/7 healthcare access through unlimited online doctor consultations
Employee Assistance Program providing mental health and wellness support

Key Responsibilities

Drive technical excellence for high-value enterprise customers by resolving complex technical configurations, workflow compilations, and integration challenges that directly impact customer success and retention
Serve as primary technical liaison for premium and concierge customer success plans, ensuring rapid resolution of critical issues that could affect multi-million dollar client relationships
Lead cross-functional rapid response teams alongside engineering and DevOps, representing customer voice in critical communications and driving product improvements based on real-world usage patterns
Proactively monitor and prevent system escalations through advanced tenant-level alerting, reducing customer downtime and maintaining service level agreements
Develop and maintain comprehensive technical documentation and knowledge base contributions that scale support capabilities across the organization
Participate in 24/7 on-call rotation ensuring enterprise-grade support availability for mission-critical customer operations
Mentor junior customer engineers while establishing best practices that enhance overall team performance and customer satisfaction metrics
Collaborate with product management, engineering, and sales teams to translate customer feedback into actionable product enhancements that drive adoption and market competitiveness

Requirements

Education

Bachelor's degree in Computer Science or equivalent field of study

Experience

Two or more internships during undergraduate or graduate studies

Required Skills

Programming (Python, Java) and solid understanding of cloud technologies Troubleshooting and debugging skills demonstrated by curiosity in determining solutions and workarounds for problems in hand Problem solving and analytical skills Technical configuration, workflow compilation, lambda code debug, integration and JSON knowledge Object oriented programming and designs, Data Structures and Algorithms Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred), and distributed indexes Experience in data management, master data management, analytics, and big data platforms and technologies

Certifications

Motivated to learn and adopt new technologies demonstrated by having taken certifications
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Sauge AI Market Intelligence

Industry Trends

Master Data Management (MDM) and data unification technologies are experiencing explosive growth as enterprises struggle with data silos across cloud and on-premise systems. The global MDM market is projected to reach $30+ billion by 2028, driven by AI/ML initiatives requiring clean, unified data foundations. Companies are increasingly investing in real-time data processing and entity resolution capabilities to support digital transformation initiatives. Customer Success Engineering roles are becoming critical differentiators in B2B SaaS, particularly for enterprise software companies. Organizations are shifting from reactive support to proactive customer health management, with technical customer success roles growing 40% year-over-year. The focus on customer retention and expansion revenue has elevated these positions to strategic importance. Cloud-native data platforms are dominating enterprise technology decisions, with hybrid deployment models becoming the standard. Organizations are seeking professionals who can bridge technical complexity with customer business outcomes, making roles that combine deep technical skills with customer-facing capabilities increasingly valuable in the current market.

Role Significance

Typically part of a 5-8 person customer engineering team within a larger customer success organization of 15-25 professionals, with direct collaboration across engineering, product, and sales teams.
This is a strategic entry-level position that serves as a crucial bridge between technical product capabilities and customer success outcomes. Despite the associate level, the role carries significant responsibility for high-value customer relationships and directly impacts revenue retention and expansion opportunities.

Key Projects

Leading technical implementation and troubleshooting for enterprise MDM deployments involving complex data integration scenarios Developing customer-specific technical solutions and workarounds that become productized features Managing technical escalations during critical customer onboarding phases Contributing to product roadmap discussions based on customer technical feedback and usage patterns

Success Factors

Strong technical foundation combined with exceptional communication skills to translate complex technical concepts into business value for enterprise customers Ability to work effectively in high-pressure situations with mission-critical customer issues while maintaining composure and solution-focused approach Continuous learning mindset to stay current with rapidly evolving data management technologies and cloud platforms Customer-first mentality with the ability to balance technical accuracy with business pragmatism when providing solutions and recommendations

Market Demand

High demand driven by rapid enterprise data management adoption and the critical need for technical customer success roles in B2B SaaS companies.

Important Skills

Critical Skills

Python and Java programming skills are essential as they form the foundation for debugging, troubleshooting, and developing customer solutions within Reltio's technical ecosystem. These languages are core to the platform's architecture and customer implementation requirements. Cloud technologies expertise is crucial given the platform's cloud-native architecture and the need to support customers across various cloud environments. Understanding distributed systems, APIs, and cloud services directly impacts the ability to resolve complex customer issues. JSON and integration knowledge represents critical skills for working with data formats and system integrations that are central to MDM implementations. Customer issues frequently involve data transformation, API integrations, and configuration challenges requiring these competencies.

Beneficial Skills

NoSQL database experience, particularly with Cassandra and Elasticsearch, provides significant advantage given these technologies' role in modern data architecture and Reltio's platform components. Understanding distributed databases helps in troubleshooting performance and scalability issues. Master Data Management domain knowledge accelerates time-to-productivity and enables more strategic customer conversations. Understanding MDM concepts, data governance, and enterprise data architecture helps in providing more comprehensive solutions to customer challenges.

Unique Aspects

Opportunity to work with cutting-edge AI-powered data unification technology that addresses one of the most critical challenges facing modern enterprises
Direct exposure to enterprise-level technical challenges and customer relationships that provide accelerated learning and career development opportunities
Role combines deep technical work with customer-facing responsibilities, providing comprehensive skill development across multiple domains
Company's focus on innovation and emerging technologies offers continuous learning opportunities in rapidly evolving data management space

Career Growth

18-24 months to senior customer engineer level, 3-4 years to technical account management or product management roles

Potential Next Roles

Senior Customer Engineer with expanded technical scope and customer portfolio Technical Account Manager for strategic enterprise accounts Product Manager leveraging customer insights and technical expertise Solutions Architect designing complex data management implementations

Company Overview

Reltio

Reltio operates as a specialized enterprise data management platform provider, competing in the rapidly growing Master Data Management and data unification space. The company has established itself as a cloud-native alternative to traditional MDM solutions, serving enterprise customers across multiple industries with AI-powered data unification capabilities.

Positioned as an innovative challenger in the enterprise data management space, competing with established players like Informatica and Talend while focusing on cloud-native, AI-powered solutions that address modern data architecture challenges.
Bangalore office represents a significant engineering and customer success hub for Reltio's global operations, serving both regional customers and providing 24/7 support coverage for the company's worldwide client base.
Remote-first organization with strong emphasis on employee wellness and work-life balance, reflecting modern SaaS company culture with comprehensive benefits and flexible work arrangements designed to attract top talent in competitive markets.
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