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Associate Director for Administrative Operations - Job Opportunity at Reliance Family Care Service

Philadelphia, US
Full-time
Senior
Posted: July 7, 2025
On-site
USD 70,000 - 75,000 per year

Benefits

Competitive 401(k) retirement savings plan providing long-term financial security and employer-matched contributions typical in healthcare services sector
Comprehensive dental insurance coverage ensuring oral health maintenance and reducing out-of-pocket healthcare expenses
Full health insurance package providing medical coverage essential for healthcare industry professionals
Life insurance benefit offering financial protection and peace of mind for employees and their families
Generous paid time off policy supporting work-life balance crucial in demanding healthcare administrative roles

Key Responsibilities

Lead strategic oversight of corporate office operations while establishing organizational efficiency standards that directly impact service delivery to individuals with intellectual and developmental disabilities
Develop and implement scalable administrative systems and procedures that ensure regulatory compliance and operational excellence across multiple service locations
Provide executive-level supervision and performance management for key administrative personnel including Corporate Trainer, Scheduler, Asset Manager, and Home Care Manager
Drive facilities and asset management initiatives that maintain operational readiness across corporate and residential locations while ensuring safety compliance
Ensure comprehensive compliance with complex regulatory requirements including ODP and DHS standards through robust documentation and audit preparation systems
Integrate administrative operations with direct care services to optimize resource allocation and enhance service delivery outcomes
Champion technology implementation and system optimization initiatives that modernize operational workflows and improve organizational efficiency
Oversee strategic procurement and budget management for administrative expenditures while maintaining cost-effectiveness and operational quality

Requirements

Education

Bachelor's degree in business administration, Health Administration, Public Administration, or a related field (Master's preferred)

Experience

Minimum 5 years of progressive experience in administrative or operational leadership, preferably in human services or healthcare. Office Administration: 10 years (Required) Team Management: 10 years (Required)

Required Skills

Strong organizational, leadership, and problem-solving skills Excellent written and verbal communication abilities Proficiency in Microsoft Office and administrative software systems High level of integrity, discretion, and a proactive, hands-on management style Demonstrated experience managing multiple functions and supervising staff Familiarity with intellectual/developmental disability services and ODP/DHS regulatory environments
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Sauge AI Market Intelligence

Industry Trends

The intellectual and developmental disabilities services sector is experiencing significant growth driven by increased awareness of disability rights and expanding government funding through programs like the Office of Developmental Programs (ODP). Organizations are investing heavily in administrative infrastructure to manage complex regulatory requirements and ensure quality service delivery. Healthcare administration roles are increasingly focused on technology integration and data management as organizations digitize operations and implement electronic health records systems. This trend is particularly pronounced in specialized care facilities serving vulnerable populations. The post-pandemic healthcare landscape has emphasized the critical importance of operational resilience and compliance management, leading to increased demand for experienced administrative leaders who can navigate complex regulatory environments while maintaining service quality.

Salary Evaluation

The offered salary range of $70,000-$75,000 is competitive for the Philadelphia market and aligns with regional standards for senior administrative roles in healthcare services. This compensation reflects the specialized nature of intellectual disability services and the significant regulatory compliance responsibilities inherent in the position.

Role Significance

The role involves direct supervision of 5+ administrative staff members and indirect oversight of broader administrative operations across multiple service locations. This span of control indicates a mid-to-large organizational structure typical of established healthcare service providers.
This Associate Director position represents a senior-level role with significant operational authority and strategic impact. The incumbent serves as a key member of the executive team, reporting directly to the Executive Director and overseeing critical administrative functions that directly impact service delivery and organizational compliance.

Key Projects

Implementation of comprehensive compliance management systems to ensure adherence to ODP and DHS regulations Development of integrated administrative workflows that connect corporate operations with direct care service delivery Technology modernization initiatives including HRIS implementation and electronic records management Facilities management and asset optimization projects across multiple residential and office locations

Success Factors

Deep understanding of intellectual and developmental disabilities service regulations and compliance requirements, particularly ODP and DHS standards, which are critical for maintaining organizational licensing and funding Proven ability to manage complex multi-site operations while maintaining consistent service standards and regulatory compliance across diverse program locations Strong leadership and team development capabilities essential for supervising diverse administrative functions and ensuring collaborative workflows Technology proficiency and change management skills necessary for implementing and optimizing administrative systems in a healthcare environment Strategic thinking and process improvement expertise to align administrative operations with organizational goals and service delivery objectives

Market Demand

High demand exists for experienced administrative leaders in the intellectual and developmental disabilities sector, driven by expanding service requirements, increased regulatory complexity, and the specialized knowledge needed to manage operations in this highly regulated healthcare environment.

Important Skills

Critical Skills

Regulatory compliance expertise is absolutely essential given the heavily regulated nature of intellectual disability services and the significant consequences of non-compliance including loss of licensing and funding Leadership and team management skills are crucial for supervising diverse administrative functions and ensuring coordinated operations across multiple service locations Process improvement and systems thinking capabilities are vital for developing scalable administrative procedures that can adapt to growing organizational needs and changing regulatory requirements

Beneficial Skills

Project management certification and experience would enhance the ability to lead complex implementation initiatives and organizational change efforts Healthcare administration background provides valuable context for understanding the unique operational challenges in disability services environments Financial management and budgeting expertise would support the procurement and administrative expenditure oversight responsibilities inherent in the role

Unique Aspects

The role combines traditional administrative oversight with specialized knowledge of intellectual disability services regulations, requiring both business acumen and sector-specific expertise
Direct involvement in facilities management across multiple residential locations adds a unique operational complexity not typical in standard administrative roles
The position bridges corporate administration with direct care services, requiring understanding of both business operations and client service delivery models
Integration of technology systems with regulatory compliance requirements creates a specialized skill set valuable in the healthcare administration market

Career Growth

Career progression to executive-level positions typically occurs within 3-5 years for high-performing Associate Directors, particularly those who demonstrate success in compliance management and operational excellence in specialized healthcare environments.

Potential Next Roles

Executive Director or Chief Operating Officer positions within intellectual disability services organizations Regional Director roles overseeing multiple service locations or program areas Compliance Director or Quality Assurance Director positions focusing on regulatory management Consultant roles specializing in healthcare administration or disability services operations

Company Overview

Reliance Family Care Service

Reliance Family Care Services operates as a mission-driven provider specializing in intellectual and developmental disabilities services, offering residential, home, and community-based programs. The organization demonstrates a commitment to empowering individuals with disabilities to achieve independent and dignified lives through comprehensive support services.

The company appears to be an established regional provider with multiple service locations and a comprehensive service model that includes residential facilities and community-based programs. This suggests a stable market position within the specialized disability services sector.
Based in Philadelphia, the organization likely serves the greater Philadelphia metropolitan area and surrounding regions, positioning it within a significant urban market with substantial demand for disability services and access to qualified administrative talent.
The mission-driven nature of the organization suggests a values-based work environment focused on service excellence and client outcomes. The structured administrative approach and emphasis on compliance indicates a professional, process-oriented culture with clear accountability standards.
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