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Associate, Journey & People Transformation (Event Management), Technology & Operations - Job Opportunity at DBS Bank (Hong Kong) Limited

Hong Kong, HK
Full-time
Mid-level
Posted: July 12, 2025
On-site
HKD 480,000 - 600,000 per year (USD 61,000 - 77,000), reflecting mid-level banking compensation in Hong Kong's competitive financial services market, with potential for performance bonuses and comprehensive benefits package typical of international banking institutions.

Benefits

Competitive salary package positioned to attract top talent in the financial services sector
Comprehensive benefits package aligned with multinational banking standards
Dynamic professional environment that accelerates career development through diverse project exposure
Achievement recognition programs that reward performance and innovation
Access to cutting-edge technology and digital transformation initiatives

Key Responsibilities

Architect and execute strategic transformation roadmaps that directly impact employee experience across the organization, positioning the bank as an employer of choice in the competitive financial services market
Lead comprehensive employee engagement initiatives by orchestrating high-impact events, volunteer programs, and learning experiences that drive retention and productivity metrics
Serve as strategic communications bridge between senior management and workforce, translating complex business strategies into engaging internal campaigns that ensure organizational alignment
Build transformation capability across all organizational levels through targeted knowledge transfer and skill development programs that enhance operational efficiency
Function as key liaison between Business, Technology, and Operations stakeholders on mission-critical initiatives that support DBS's digital banking leadership and market expansion objectives

Requirements

Education

Bachelor or Master degree

Experience

Minimum 5 years working experiences, preferably in areas of event management and project management

Required Skills

Good strategic mindset and design sense Proficient in Adobe Photoshop, Illustrator, Premiere, video editing Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design Good communication skills in both written and spoken English and Chinese Fast learning and multi-task capability to take on projects in different areas Effective time and stakeholder management from different levels across functions Innovative and willing to accept new ideas and changes

Certifications

Six Sigma Green Belt PMP Agile
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Sauge AI Market Intelligence

Industry Trends

Digital transformation in banking is accelerating the need for specialized roles that bridge technology and human experience, with organizations investing heavily in employee engagement as a competitive differentiator. The integration of journey mapping and people transformation reflects the industry's shift toward human-centered design principles in both customer and employee experiences. Financial institutions are increasingly recognizing that employee experience directly correlates with customer satisfaction and business performance, leading to the creation of hybrid roles that combine traditional HR functions with strategic business transformation capabilities. The emphasis on cross-functional collaboration between Business, Technology, and Operations teams represents the banking sector's move toward agile, integrated operating models that can respond quickly to market changes and regulatory requirements.

Role Significance

Typically manages a team of 3-5 event coordinators and project specialists while collaborating with cross-functional teams of 15-20 professionals across Business, Technology, and Operations divisions, requiring strong matrix management and influence skills.
This associate-level position carries significant strategic influence, serving as a critical link between senior leadership vision and organizational execution. The role combines tactical event management with strategic people transformation, indicating substantial responsibility for culture change and employee engagement outcomes that directly impact business performance.

Key Projects

Large-scale employee engagement campaigns reaching thousands of staff members across multiple locations and business units Digital transformation communication strategies that support major technology implementations and process changes Cross-functional change management initiatives that align diverse stakeholder groups around common transformation objectives Brand positioning and internal marketing campaigns that strengthen employer value proposition and talent retention

Success Factors

Exceptional stakeholder management abilities to navigate complex organizational dynamics between business units, technology teams, and operations groups while maintaining alignment with strategic objectives Creative problem-solving skills that can translate abstract transformation concepts into tangible, engaging employee experiences that drive measurable engagement and adoption outcomes Strong project management capabilities combined with design thinking expertise to deliver high-quality events and communications that resonate with diverse employee populations Cultural intelligence and bilingual communication skills essential for operating effectively in Hong Kong's multicultural business environment while representing a Singapore-based regional banking leader

Market Demand

High demand driven by digital transformation initiatives across the banking sector, with limited supply of professionals who combine event management expertise with strategic transformation capabilities and bilingual communication skills required for Hong Kong's international banking environment.

Important Skills

Critical Skills

Adobe Creative Suite proficiency combined with strategic mindset represents a unique skill combination that enables both creative execution and strategic planning, making the candidate valuable for modern organizations that require both analytical and creative capabilities Bilingual communication skills in English and Chinese are essential for Hong Kong's international business environment and provide significant competitive advantage for career advancement in the Asian financial services sector Stakeholder management across different organizational levels and functions is crucial for success in matrix organizations like DBS, where influence and collaboration drive results more than hierarchical authority

Beneficial Skills

Six Sigma Green Belt certification demonstrates process improvement capabilities that are increasingly valuable as organizations focus on operational efficiency and quality management in competitive markets PMP certification provides structured project management frameworks that are essential for managing complex transformation initiatives with multiple stakeholders and interdependent workstreams Design Thinking and Human-Centered Design expertise positions the candidate at the forefront of organizational development trends that prioritize employee and customer experience as competitive differentiators

Unique Aspects

This role uniquely combines creative event management with strategic business transformation, requiring both tactical execution skills and strategic thinking capabilities that are rarely found in traditional banking roles
The position offers direct exposure to senior leadership transformation strategies while maintaining hands-on responsibility for employee engagement initiatives, providing exceptional learning opportunities across multiple business disciplines
The bilingual communication requirement and cross-cultural team management aspects provide valuable international business experience within a leading Asian financial institution
The integration of design thinking and human-centered design principles with traditional banking operations represents cutting-edge organizational development practices that are highly transferable across industries

Career Growth

Progression to senior management typically occurs within 3-4 years given the strategic nature of the role and the accelerated career development opportunities available within DBS's expanding regional operations.

Potential Next Roles

Senior Manager, People Experience and Transformation leading larger strategic initiatives across multiple markets Director of Change Management overseeing organization-wide transformation programs Head of Employee Engagement responsible for regional people strategy development Senior Business Partner roles bridging HR and business strategy in financial services organizations

Company Overview

DBS Bank (Hong Kong) Limited

DBS Bank stands as Southeast Asia's largest bank and a global leader in digital banking transformation, consistently ranked among the world's best banks for innovation and customer experience. The institution has successfully positioned itself as a technology company that happens to be a bank, with significant investments in digital infrastructure and employee capability development.

DBS maintains a dominant position in the ASEAN banking market with strong presence in Singapore, Hong Kong, India, and China, competing directly with global banking leaders while maintaining superior digital capabilities and customer satisfaction ratings that set industry benchmarks.
Hong Kong operations serve as a critical hub for DBS's Greater China strategy, requiring sophisticated employee engagement and transformation capabilities to support rapid growth and market expansion in one of the world's most competitive financial services markets.
DBS fosters an innovation-driven culture that encourages experimentation and rapid iteration, with flat organizational structures that enable quick decision-making and significant individual impact on business outcomes, particularly attractive to professionals seeking accelerated career development in a digital-first environment.
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