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Associate, Visible Alpha Client Support - Job Opportunity at S&P Global

London, United Kingdom
Full-time
Entry-level
Posted: April 9, 2025
On-site
GBP 35,000 - 45,000 per year based on London market rates for entry-level financial services positions

Benefits

Comprehensive healthcare with mental health focus
Flexible time-off policy with generous allocation
Continuing education program with student loan contribution matching
Competitive retirement planning
Family-friendly benefits package
Retail discount program
Referral incentive program

Key Responsibilities

Lead client onboarding and lifecycle support for the Visible Alpha platform
Develop deep domain expertise in financial data and application workflows
Manage complex technical and data investigations
Drive cross-functional collaboration with Sales, Success, Technology, and Content teams
Create and maintain process documentation
Provide strategic feedback for product development

Requirements

Education

Bachelor's degree in Business, Finance, Economics, Accounting, or Engineering (Master's preferred)

Experience

Entry-level position with demonstrated interest in financial markets

Required Skills

Understanding of Global Financial Markets Knowledge of financial statements Excellent interpersonal and communication skills Strong analytical and troubleshooting abilities Critical thinking Multi-tasking capability Ability to perform under pressure
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Sauge AI Market Intelligence

Industry Trends

Financial data services are experiencing rapid growth due to increased demand for transparent and standardized investment research Client support roles are evolving to require deeper technical and analytical capabilities as platforms become more sophisticated The intersection of traditional financial analysis and modern data technology is creating new career paths in financial services

Role Significance

Likely part of a medium-sized global team with 15-25 members across different regions
Entry-level position with significant client-facing responsibilities and potential for rapid skill development

Key Projects

Client platform implementation and training Technical issue resolution and escalation management Process improvement and documentation Cross-functional collaboration initiatives

Success Factors

Strong foundation in financial markets and company analysis Excellent communication skills with ability to translate technical concepts Proactive problem-solving approach Ability to manage multiple stakeholders Quick learning capability for new technologies

Market Demand

High demand with strong growth potential due to increasing adoption of financial technology platforms and data services

Important Skills

Critical Skills

Financial market understanding - essential for relating to client needs and troubleshooting issues Communication skills - crucial for effective client interaction and internal collaboration Technical aptitude - necessary for platform support and problem resolution

Beneficial Skills

Programming knowledge Data analysis capabilities Project management skills Additional languages

Unique Aspects

Direct exposure to investment professional workflows and decision-making processes
Combination of financial markets knowledge and technical support skills
Global team environment with cross-functional exposure

Career Growth

2-3 years in role before advancement, with potential for faster progression based on performance

Potential Next Roles

Senior Client Support Specialist Client Success Manager Product Specialist Financial Data Analyst Technical Account Manager

Company Overview

S&P Global

S&P Global is a leading provider of credit ratings, benchmarks, analytics and data to the capital and commodity markets worldwide

Industry leader in financial information services with strong competitive position
Major presence in London financial services sector with global reach
Professional corporate environment with emphasis on collaboration and continuous learning
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Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.