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AVP Digital & Distribution - Job Opportunity at Amtrak

Washington, USA
Full-time
Executive
Posted: March 23, 2025
On-site
USD 208,200-269,900 per year

Benefits

Enhanced 401(k) with employer match - competitive retirement planning
Comprehensive healthcare package including medical, dental, and vision with HSA option
Innovative wellness programs and flexible spending accounts
Progressive family benefits including adoption and surrogacy assistance
Public Service Loan Forgiveness eligibility - unique federal benefit
Rail pass privileges - exclusive transportation perk
Education reimbursement - professional development support
Work-life balance with paid time off and backup care
Performance-based incentive programs including short and long-term bonuses

Key Responsibilities

Lead digital transformation strategy across multiple channels (web, mobile, kiosk, onboard)
Drive revenue growth through optimization of digital commerce platforms and third-party partnerships
Manage cross-functional relationships with Technology, Legal, Operations, and Commercial teams
Oversee multi-million dollar capital and operational budgets
Direct design and product management initiatives for customer experience enhancement
Develop and execute distribution strategies aligned with revenue management goals
Lead and develop teams across Design, Product Management, Testing, and Distribution
Champion digital innovation projects including next-generation payment and reservation systems

Requirements

Education

Bachelor's degree in digital and/or business discipline, Master's preferred

Experience

10+ years in digital and third party distribution field with OTA ground and leisure partners, 10+ years leading 15+ person teams

Required Skills

Strategic leadership and negotiation Digital transformation expertise Financial analysis and budgeting MarTech platform knowledge UX/UI design best practices Project management Cross-functional team leadership Communication and presentation Technical distribution management
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Sauge AI Market Intelligence

Industry Trends

Transportation sector is undergoing rapid digital transformation, with emphasis on seamless multi-modal booking experiences Growing importance of AI and machine learning in travel technology, particularly for personalization and prediction Shift towards mobile-first customer experiences with integrated loyalty programs Increasing focus on sustainable and efficient transportation solutions

Salary Evaluation

The offered range of $208,200-269,900 is competitive for an AVP-level digital transformation role in the transportation sector, particularly in the Washington DC market. This aligns with similar positions at major transportation and technology companies.

Role Significance

Direct management of 15+ team members across multiple disciplines, with matrix management of additional cross-functional teams
Executive-level position reporting to senior leadership, with significant influence over digital strategy and customer experience. The role bridges traditional transportation operations with modern digital capabilities.

Key Projects

Digital platform modernization and integration Next-generation payment systems implementation Distribution partner network expansion Customer experience transformation initiatives Mobile app and website redesign projects

Success Factors

Ability to balance traditional transportation industry requirements with digital innovation Strong stakeholder management across diverse internal and external groups Track record of successful digital transformation in complex organizations Experience with both technical implementation and business strategy Understanding of transportation industry regulations and compliance requirements

Market Demand

High demand for digital transformation leaders in transportation, particularly those with experience in both traditional infrastructure and modern digital platforms. The role represents a critical position as traditional transportation companies compete with tech-enabled mobility solutions.

Important Skills

Critical Skills

Digital transformation leadership - essential for modernizing traditional systems Cross-functional collaboration - crucial for integrating digital solutions with physical operations Technical knowledge of transportation systems - vital for effective digital integration Change management - key for successful implementation of new digital initiatives

Beneficial Skills

Public sector experience Transportation industry knowledge Agile methodology expertise Data analytics and AI implementation experience Public-private partnership management

Unique Aspects

Rare opportunity to lead digital transformation at national scale in public transportation
Combination of traditional infrastructure with cutting-edge digital innovation
Direct impact on national transportation infrastructure and policy
Balance of public service mission with commercial objectives

Career Growth

3-5 years in role typically required before advancement to C-suite positions, dependent on successful digital transformation initiatives

Potential Next Roles

Chief Digital Officer Chief Technology Officer Chief Commercial Officer SVP of Digital Transformation Chief Customer Officer

Company Overview

Amtrak

Amtrak is America's primary passenger railroad service, operating a nationwide rail network across 46 states. The company is undergoing significant modernization and digital transformation.

Leading position in U.S. passenger rail transportation with growing focus on digital innovation and customer experience enhancement
Headquarters in Washington DC positions the role at the center of transportation policy and infrastructure decisions
Traditional transportation industry culture evolving towards digital-first mindset, with emphasis on safety, reliability, and innovation
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