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AVP, Team Lead, User Experience Journey - Job Opportunity at DBS Bank (Hong Kong) Limited

Hong Kong, Hong Kong
Full-time
Senior
Posted: March 7, 2025
On-site
HKD 600,000 - 900,000 per year based on Hong Kong financial sector standards for AVP roles

Benefits

Competitive salary package indicating market-aligned compensation
Professional development opportunities through structured programs
Career advancement pathways within a major financial institution
Learning and development initiatives focusing on digital transformation

Key Responsibilities

Lead strategic employee experience transformation initiatives with direct impact on bank-wide digital culture
Drive organizational change management through innovative engagement programs and events
Manage cross-functional stakeholder relationships between Business, Technology and Operations teams
Design and implement future leader development programs
Oversee internal communications and change management strategies
Lead implementation of Human-Centered Design and Agile methodologies

Requirements

Education

Bachelor or Master degree

Experience

6-8 years working experiences

Required Skills

Event management Process improvement Project management Design Thinking Human-Centered Design Adobe Photoshop Adobe Illustrator Adobe Premiere Video editing English and Chinese communication Stakeholder management Multi-tasking Innovation mindset

Certifications

Six Sigma Green Belt (preferred) PMP (preferred) Agile certification (preferred)
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Sauge AI Market Intelligence

Industry Trends

Financial institutions are increasingly prioritizing employee experience as a key driver of digital transformation success Banks are adopting design thinking and agile methodologies to accelerate innovation and cultural change Growing emphasis on internal capability building and future-ready workforce development in Asian banking sector

Role Significance

Likely leading a team of 5-8 professionals across employee experience and change management functions
Mid-to-senior management position with significant influence on organizational culture and transformation initiatives

Key Projects

Digital culture transformation programs Employee engagement initiatives Leadership development programs Change management campaigns Internal communications strategies

Success Factors

Strong balance of technical and soft skills combining design thinking with change management Ability to influence across organizational levels and functions Experience in both strategic planning and hands-on execution Deep understanding of financial sector transformation challenges

Market Demand

High demand role due to increasing focus on digital transformation and employee experience in banking sector

Important Skills

Critical Skills

Change management expertise for driving digital transformation Human-centered design capabilities for employee experience initiatives Stakeholder management skills for cross-functional collaboration Strategic planning abilities for transformation programs

Beneficial Skills

Video production and digital content creation skills Agile methodology expertise Process improvement certification Bilingual capabilities for regional impact

Unique Aspects

Rare combination of employee experience and digital transformation focus
Strong emphasis on design thinking in a traditional banking environment
Direct involvement in shaping future leadership capabilities

Career Growth

2-3 years in role before progression to Director level, depending on impact and organizational growth

Potential Next Roles

Director of Employee Experience Head of Digital Transformation VP of Organizational Development Chief Experience Officer

Company Overview

DBS Bank (Hong Kong) Limited

DBS is a leading financial services group in Asia, known for its digital innovation and strong market presence

One of the largest banks in Asia with strong reputation for digital transformation and innovation
Strategic role in Hong Kong operations with regional influence across Asian markets
Progressive work environment emphasizing innovation, digital transformation, and employee development
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