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AVP, Team Lead, User Experience Journey, Technology & Operations - Job Opportunity at DBS Bank

Hong Kong, HK
Full-time
Senior
Posted: March 7, 2025
On-site
HKD 800,000 - 1,200,000 annually based on Hong Kong financial sector compensation standards for AVP-level technology roles

Benefits

Competitive salary package aligned with banking industry standards
Professional development opportunities through structured learning programs
Career advancement pathways within a major Asian banking institution
Comprehensive benefits typical of multinational banking sector

Key Responsibilities

Lead strategic employee experience transformation initiatives with direct impact on bank-wide productivity
Drive cultural change and digital transformation through innovative programs and workshops
Manage cross-functional stakeholder relationships across Business, Technology and Operations divisions
Design and execute employee engagement strategies including events and communications
Oversee talent development programs and future leader initiatives
Implement human-centered design methodologies across organizational processes

Requirements

Education

Bachelor or Master degree

Experience

6-8 years working experiences

Required Skills

Design Thinking Human-Centered Design Project Management Process Improvement Adobe Creative Suite proficiency English and Chinese communication Stakeholder management Multi-tasking capability Strategic mindset Innovation mindset

Certifications

Six Sigma Green Belt PMP Agile certification (preferred)
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Sauge AI Market Intelligence

Industry Trends

Digital transformation in banking is driving increased focus on employee experience as a key enabler of customer experience improvement Financial institutions are heavily investing in design thinking and agile methodologies to accelerate innovation and maintain competitiveness The convergence of technology and operations roles with user experience design reflects the banking sector's evolution toward more human-centered approaches

Role Significance

Likely leading a team of 5-8 professionals with matrix management of cross-functional project teams
Assistant Vice President level role with significant strategic influence on organizational transformation and employee experience initiatives

Key Projects

Enterprise-wide digital transformation initiatives Employee experience platform implementations Cultural change programs Design thinking methodology rollouts Internal communications and engagement campaigns

Success Factors

Strong balance of technical and soft skills combining design thinking with traditional project management Ability to influence across organizational levels and functions Deep understanding of banking operations and technology landscape Track record of successful change management and cultural transformation

Market Demand

High demand position reflecting the critical importance of employee experience and digital transformation initiatives in banking sector transformation

Important Skills

Critical Skills

Human-Centered Design expertise critical for driving organizational transformation Project management capabilities essential for complex cross-functional initiatives Strong communication skills necessary for stakeholder management across all levels

Beneficial Skills

Video editing and creative suite proficiency adds value for content creation Agile certification beneficial for alignment with bank's delivery methodologies Six Sigma knowledge valuable for process improvement initiatives

Unique Aspects

Rare combination of technology operations and user experience focus at AVP level
Strong emphasis on human-centered design in a traditionally technology-driven environment
Direct influence on bank-wide transformation initiatives

Career Growth

2-3 years in role with demonstrated success before advancement to VP level, typical banking career progression

Potential Next Roles

Vice President of Employee Experience Head of Digital Transformation Director of Innovation Senior Technology Strategy Leader

Company Overview

DBS Bank

DBS Bank is a leading financial services group in Asia, known for its digital transformation success and strong market position

Among top-tier banks in Asia with strong reputation for digital innovation and organizational transformation
Strategic role in Hong Kong hub supporting regional operations across Asia
Progressive technology-focused culture with emphasis on innovation and agile methodologies
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