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AVP, Team Lead, User Experience Journey, Technology & Operations - Job Opportunity at DBS Bank (Hong Kong) Limited

Hong Kong, Hong Kong
Full-time
Senior
Posted: March 8, 2025
On-site
HKD 800,000 - 1,200,000 annually based on Hong Kong banking sector compensation trends for AVP-level technology roles

Benefits

Competitive salary package aligned with banking industry standards
Professional development opportunities
Career advancement pathways
Comprehensive banking sector benefits package

Key Responsibilities

Lead strategic employee experience transformation initiatives
Drive cultural change and digital transformation programs
Manage cross-functional stakeholder relationships across Business, Technology and Operations
Design and implement employee engagement programs
Oversee future leader development programs
Guide team in organizing engagement events and learning activities
Implement 4D (Human-Centered Design) and Agile methodologies

Requirements

Education

Bachelor or Master degree

Experience

Minimum 6-8 years working experiences

Required Skills

Design Thinking Human-Centered Design Project Management Process Improvement Adobe Photoshop Adobe Illustrator Adobe Premiere Video editing English and Chinese communication Stakeholder management Multi-tasking Strategic mindset

Certifications

Six Sigma Green Belt (preferred) PMP (preferred) Agile certification (preferred)
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Sauge AI Market Intelligence

Industry Trends

Financial institutions are increasingly prioritizing employee experience as a key driver of digital transformation success.Digital banking transformation is creating high demand for UX leaders who can bridge technology and human-centered design.Banks are adopting agile methodologies and design thinking at scale, requiring leaders who can drive cultural change.

Role Significance

Likely leading a team of 5-8 UX/employee experience professionals based on typical banking organization structures
Assistant Vice President level position with significant influence on bank-wide employee experience and digital transformation initiatives

Key Projects

Enterprise-wide digital transformation programs Employee experience enhancement initiatives Cultural change management projects Leadership development program design Cross-functional agile implementation

Success Factors

Strong balance of technical knowledge and human-centered design expertise Ability to influence senior stakeholders across business and technology functions Track record of successful large-scale transformation initiatives Experience in banking or financial services digital transformation

Market Demand

High demand position due to financial sector digital transformation initiatives and limited talent pool with both technical and design thinking expertise

Important Skills

Critical Skills

Human-Centered Design expertise critical for driving user-centric transformation Change management capabilities essential for cultural transformation Stakeholder management skills crucial for cross-functional success

Beneficial Skills

Video editing and design skills indicate focus on modern communication methods Agile certification valuable for driving methodology adoption Six Sigma knowledge beneficial for process improvement initiatives

Unique Aspects

Rare combination of employee experience and digital transformation focus
Strong emphasis on human-centered design in a traditional banking environment
Opportunity to influence bank-wide cultural change

Career Growth

Typical progression to VP level within 2-3 years with successful project delivery

Potential Next Roles

Vice President of Digital Transformation Head of Employee Experience Director of Innovation Chief Experience Officer

Company Overview

DBS Bank (Hong Kong) Limited

DBS Bank is a leading financial services group in Asia, known for its digital transformation initiatives and strong market presence

Among top 3 banks in Hong Kong with strong digital banking capabilities
Strategic role supporting DBS's Asian operations with Hong Kong as a key market
Progressive, technology-focused culture with emphasis on innovation and agile methodologies
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